Mon.Jul 04, 2022

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On the Value of Reading for Writing

Conversation Agent

The pause should not surprise you. It was time to reassemble. I'm reading In the Margins, and realizing how much harder it is to write as a woman. Most of my ideas are original. I do write from a multiplicity of egos as Virginia Woolf suggested. But I haven't tried my hand at fiction, yet. I wonder what would have happened if I had adopted an elusive and enigmatic persona like Elena Ferrante.

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5 Top Customer Service Articles of the Week 7-4-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 7 Top AI Trends in Customer Service by Zendesk. (EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done.

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Top 6 Keys to Operational Excellence in your Cloud Contact Center

Ameyo Callversations

These days the main focus of Contact Centers is to ensure that every customer call should end on a positive note without spending unnecessarily. Therefore, Answering promptly and solving issues efficiently is an important standard of a contact center. To achieve this goal, everything depends on the effort of the contact center regarding the area of operational efficiency.

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Automotive customer journey: Surveys for every stage

SurveySensum

What do you do when you want to buy a new car? You would research, right? You ask Google, social media, and your friends and family! . You find the newest car in the market and research its features. Then compare those features with the other cars of similar prices. Talk about it with the people around and ask for their experience. At last, take a test drive.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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6 Ways How Knowledge Management Automation Can Improve Customer Service

Knowmax

The post 6 Ways How Knowledge Management Automation Can Improve Customer Service appeared first on Knowmax.

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A guide to 360-degree feedback

SurveySensum

Nancy is aspirational and ambitious and wants to understand how well she is performing. She grinds every day to improve her skills and is achieving every milestone. She is continuously receiving feedback on her work from her managers. . But what about her overall performance? How is she perceived by others? How well does she work in a team, with her peers?

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What would your firm look like if set up today

MyCustomer Experience

WFor years, people were more likely to get divorced than change bank account, but now apps like Monzo, Starling or N26 allow for a new. 13th Sep 2022. By Tom Goodwin.

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The Best on Customer Intelligence – July Edition

VOZIQ

Loyal customers are an incredible and ultimate asset to a business. However, building this asset for the long term requires a customer-obsessed mindset, understanding your customers, and letting them know that you are worth paying for. This is even more crucial today as the competition is rising and customer expectations are growing like never before.