Adrian Swinscoe

JUNE 20, 2022

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider […]. The post The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC first appeared on Adrian Swinscoe.

Artificial Intelligence 190

Artificial Intelligence Machine Learning Customer Experience 190

Zonka Feedback

JUNE 20, 2022

The best utilization of your customer data in an effective CRM like Salesforce is to collate it with customer feedback data received through feedback survey responses. The effectiveness of the integration of your survey software with Salesforce lies in the mapping of survey response data with Salesforce and turning them into Salesforce contact and records information.

CRM 52

CRM Customer Feedback 52

Logicalware

JUNE 20, 2022

PCI DSS v4.0 was released in Spring 2022. As a result, organisations managing environments within its scope must prepare for significant changes to the PCI Data Security Standard (DSS) over the next 18 months. While the 12 core PCI DSS requirements remain fundamentally the same, v4.0 aims to achieve three main objectives: Promote security as a continuous process Enhance validation methods and procedures Add flexibility and support of additional methodologies to achieve more stringent security re

Compliance 52

Compliance Finance Omnichannel CRM 52

MyCustomer Experience

JUNE 20, 2022

UFirst-party data is all the rage. Marketers want more of it to understand and get closer to customers. First-party data is rich in. 20th Jun 2022. By Chris Hogg Global Head of Platform Sales.

Sales 52

Sales 52

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Shep Hyken

JUNE 20, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Eight Tips To Get Inactive Customers Excited About Your Business Again by Young Entrepreneur Council. (Forbes) Without customer loyalty, a business can struggle to succeed.

Customer Service 11

Customer Service Retail Customer Loyalty CX 11

MyCustomer Experience

JUNE 20, 2022

PThe 80:20 rule, also known as the Pareto principle, has been around for decades from a marketing perspective. It still remains one of the. 27th Jun 2022. By Peter R-J Co-Founder.

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