Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? Yep, you guessed right, not much. However, the reason not much happens with these accounts could be influenced by the biological amount of bandwidth you have for maintaining relationships.

Social Media 157

Social Media Start-ups CX Customer Experience 157

Heart of the Customer

APRIL 9, 2021

Does it take you five hours to update your customer health dashboard, only to have three people barely glance at it? Worse yet, did someone else send out an Excel report that everyone read instead, even though you have a dashboard for their use? In other words, is your dashboard on mute? Read below for […]. The post Turn Your Dashboards Up to 11 appeared first on Heart of the Customer.

CX 109

CX Customer Experience 109

Zendesk

APRIL 9, 2021

Customer experience (CX) has always been integral to a company’s success, but its significance has grown considerably in the midst of the COVID-19 outbreak. According to the Zendesk Customer Experience Trends Report 2021 , half of all customers say that CX is more important to them now than it was a year ago. With the pandemic creating potentially lasting shifts in consumer preferences and customer service strategies, there are suddenly new—and higher—standards for what’s CX-ceptional in the eye

CXM 98

CXM CX Omnichannel Touchpoint 98

Conversocial

APRIL 9, 2021

Hello and welcome to. The Conversation Round-Up. where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter.

Customer Experience 64

Customer Experience 64

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Doing CX Right

APRIL 9, 2021

Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand. The post Why You Must Drive the Customer Experience with the Employee Experience appeared first on Doing CX Right.

Customer Experience 59

Customer Experience CX Innovation Customer Service 59

Zendesk

APRIL 9, 2021

How much does it cost to talk to a loved one who is incarcerated in America? Depending on the state you’re in, you might have to pay up to $25 for a 15-minute phone call. It’s not surprising that a third of families with incarcerated loved ones go into debt simply trying to stay in touch with them. For Uzoma “Zo” Orchingwa, the “extremely exploitative” cost of communications for people who are incarcerated is unacceptable.

Non-Profits 52

Non-Profits Education Engineering Gaming 52