The Belding Group
JULY 12, 2021
"I have a great boss. The one problem I have with her is that she quite often misses our meetings. She keeps meetings with everyone else, but she seems very comfortable continually postponing meetings (with me), or just not showing up until a considerable time later. Shaun Belding | www.shaunbelding.com.
Customer Think
JULY 12, 2021
Basic. The classical definition is one of being fundamental in nature. Slang has turned this categorization into an insult. In either case, using the term “basic” to describe an organization’s customer service is not a positive thing. That’s not to say covering “the basics” isn’t important. In fact, the basics are the absolute starting point […].
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Shep Hyken
JULY 12, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. (DestinationCRM) Even as interactions move to digital channels like chat, email, and social media, the companies providing the best customer service are ensuring that they don’t over
Customer Think
JULY 12, 2021
The world of marketing is always changing, and businesses must keep up. Today, more and more brands are beginning to realize the benefits of a symbiotic relationship with one another through collaborative marketing. What is collaborative marketing? It’s a special relationship between two brands with similar interests where parties combine their strengths to their benefit. […].
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Zonka Feedback
JULY 12, 2021
While there are several ways to send surveys to your customers, SMS is one of the best among them. It is quick, easy, cost-effective, and can reach a wide range of customers. Almost everybody uses a cellphone, and Short Messaging Service is one of the basic features of every cellphone. Whether it is a smartphone, iPhone, or any mobile phone, the option to send and receive SMS is always there.
Customer Think
JULY 12, 2021
Long before anyone was learning TikTok choreography or saying regrettable things on Twitter, there was Facebook. Though it’s still the most widely-used social network in the world, B2B marketers don’t always see it as a viable platform for generating leads. It’s easy to dismiss Facebook as a place for sharing memes and getting into arguments […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JULY 12, 2021
If customer experience professionals have learned anything from the COVID-19 pandemic, it’s the unpredictability of the world and the long-lasting effects these types of events have on the customer experience. For example, now, customers are heavily scrutinizing store cleanliness and whether management enforces mask-wearing. Their reactions — good or bad — are posted online for […].
Sprinklr
JULY 12, 2021
Too often, humility is in short supply among business leaders. And yet it’s a powerful quality that can affect real change in your organization. Today Neha and I take a humble look at leadership, and learn how to balance confidence with humility. Plus, a couple of breathing exercises (of course). See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.
Help Scout
JULY 12, 2021
Help Scout was founded on the principle that there’s a more socially conscious and intentional way of doing business. We believe that it’s possible to be successful while doing right by your community, the environment, and society at large — and we know there are plenty of other founders and small businesses who feel the same way. We even featured a few in our documentary video series “ Against the Grain.”.
Customer Think
JULY 12, 2021
Misconceptions around AI in the workplace have existed for as long as the technology itself. And to this point, the dominant narrative around its role in the contact center has been negative, often associated with job displacement for agents and frustrating phone trees for consumers. Even so, COVID-19 forced many companies to increase their use […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Hodusoft
JULY 12, 2021
How Work from Home Contact Center Software Can Solve Remote Work Challenges? The Covid-19 has altered our work life in many ways. Most of us are still working in the pandemic-ushered work from home mode. What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits.
Customer Think
JULY 12, 2021
Live streams on Facebook and Instagram have always been an excellent way of creating a direct connection with an audience. And now more so than ever, in these times of increased online engagement, their importance cannot be overstated. So, while traditional video content still leads the pack in terms of audience outreach, companies and content […].
CX Network
JULY 12, 2021
Award winning logistics firm DSV Panalpina gives tips on introducing customer centricity and building a customer-first culture.
Customer Think
JULY 12, 2021
How would buying and selling change if you couldn’t discount? What if the price is the price period? There would be no more, “If you give me an order by the end of the quarter, I’ll give you X% off…” or, “We’re running a promotion… ” or, “What if I could come in Y% lower [.]. The post What If You Couldn’t Discount?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
MyCustomer Experience
JULY 12, 2021
CHeavy investment in technology is being made by customer-facing organisations in a bid to provide a fantastic customer experience whilst. 12th Jul 2021. By Simon Thorpe EMEA Solutions Ambassador Director.
Knowmax
JULY 12, 2021
Call center talk script – How to make Call Center Agents talk like Pros.
Qualtrics
JULY 12, 2021
One of the headline findings from our recent study into the state of customer experience in financial services in Asia Pacific (APAC’s) was that despite relatively high levels of consumer satisfaction with their banking and Insurance providers, people are still willing to switch in search of better and more personalised experiences, as well as flexible products.
Zendesk
JULY 12, 2021
Say you’re new in town and want to make friends. You wouldn’t introduce yourself to a new person, get their phone number, and then never reach out to them. To form a friendship, you’d need to connect with them and spend time together. Building and maintaining relationships takes work. They grow over time through continual contact and investment. Your company’s relationships with your leads aren’t any different—you must nurture those connections for them to develop and thrive.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Lightico
JULY 12, 2021
Customers looking to purchase a vehicle on a contract need to provide a series of documentation. Document collection is therefore an important process within the auto finance industry. Paperwork is one of the biggest headaches for both employees and customers. When someone purchases a car on finance, they have to show proof of a utility bill or credit score to prove they can afford to pay the lender back monthly.
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