Mon.Jul 19, 2021

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Best Advice From Great Podcasters

The DiJulius Group

Great Commencement Speech One of my favorite bloggers and podcasters, Scott Galloway wrote a great piece called Advice to Grads: Be Warriors, Not Wokesters. Here are a few of my favorite lines: “Don’t do what you are asked to do, but what you are capable of doing…Get strong, really strong. You should be able to. Read Full Article. The post Best Advice From Great Podcasters appeared first on The DiJulius Group.

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7 Reasons to Consider Automating Your Business Process

Customer Think

Businesses become more complex as they grow and develop. To deal with this, it becomes necessary to start implementing process workflows. But even the most rigorous workflows come with difficulties of their own. This can lead to significant investments of time, money, and resources. Not only does this hurt your bottom line, but it can […].

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5 Top Customer Service Articles of the Week 7-19-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Should the Chief Experience Officer Cease to Exist? by Mary Drumond. (Linkedin Pulse) The Wall Street Journal recently released an article called “Some Chief Experience Officers Want To Make Their Jobs Disappear” where they interviewed Chief Experience Officers and Chief Cus

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Why Software Testing is a Must Before Your Business App Launch

Customer Think

Software testing is absolutely essential for any company wanting to launch an app. It’s the taste test of the tech world. You wouldn’t serve sa customer a burrito with a new hot sauce unless you were sure they would leave your establishment with taste buds fully intact, and the same principle applies to software. You […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Episode #145: How to Beat Procrastination, with Neha Saxena

Sprinklr

We’re finally getting around to an episode on… procrastination. Neha and I explore why we put off those things we know we should be doing. And we start it all with an invigorating breathing exercise that will give you the energy to tackle those tasks you’ve been ignoring for far too long. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

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How to Build Customer-Centric Culture

Customer Think

Before we address how to build customer-centric culture, let’s examine the terminology: what culture is and what it is not. Culture is not executives talking about high level strategy. Equally, it is not your Brand Book. The language surrounding busine.

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Call Center Scripts, Call Flows, Communication Templates, Interaction Guides… oh my!

Customer Think

Source: DepositPhotos.com There has been much discussion among call center executives over the years about the use of call center scripts or call flows. And for a good reason. After all, once a customer gets through the company’s automated IVR system and reaches a live person, they want agents to engage with them in a […].

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HoduSoft at CommunicAsia 2021: Building value for customers through sustained effort

Hodusoft

HoduSoft at CommunicAsia 2021. The Covid-19 has changed how we live and work. But it has shown us how resilient we are amid challenges as the HoduSoft team joined CommunicAsia 2021 on the virtual platform. Steered at the event by the company’s Co-Founder and Chief Business Development Officer, Kartik Khambhati, HoduSoft. We highlighted the importance of building value for customers.

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Designing for Success: 5 Essential Elements of Corporate Identity Design

Customer Think

The better your corporate identity design, the more profitable your business will be. And the more you work on it now, the more it will work for you in the future. Big statements! Not convinced? Well, think Apple, Coca-Cola, and BMW. Can you see their logos, typography, colors? That’s corporate identity design at work. But […].

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Understanding Through the Lens of Your Consumer

SugarCRM

Society is aging as our seniors live longer. While some may be pursuing better opportunities in their life, others are coping with increased frailty. They are adamant about the choice of life and care they want as they get older. So, it’s important that aged care providers rethink what senior care is, and how they can anticipate and stay up-to-date on what the consumers want. .

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Tooth be told: A customer experience about my teeth

Customer Think

I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or sing Hanson at the top of my lungs, let alone talk at all. That’s when I was introduced to TMD, or temporomandibular joint dysfunc.

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Knowledge base system- 4 features of KMS that elevate CX

Knowmax

Knowledge base system- 4 features of KMS that elevate CX.

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4 CX changes to prepare for as the public sector embraces the cloud

1 to 1

Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. These changes, while led by private industry, are now expected in government services as well. Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance.

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5 Tips for Building a World-Class Customer Success Team

Totango

The COVID-19 pandemic created a new sense of urgency around protecting and nurturing customers by highlighting the fact that customers truly are the core of every business. And in this customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Sparking conversations: How every team can benefit from conversational support

Intercom

It’s clearer than ever that customers (and businesses) prefer conversational support. It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.