Adrian Swinscoe

OCTOBER 25, 2022

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]. The post The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho first appeared on Adrian Swinscoe.

Technology 190

Technology Technology CX 190

Fonolo

OCTOBER 25, 2022

Call centers need all their parts in order to run smoothly. But what happens when you’re missing members of the team? It won’t be long before you encounter some serious problems. Absenteeism, otherwise known as absence rate, is arguably one of the most overlooked call center metrics. This percentage figure reveals the amount of unapproved or unplanned time agents spend away from their work.

Contact Center 81

Contact Center Sports Start-ups Technology 81

ClearAction

OCTOBER 25, 2022

Assessment for Almost-Automatic CX Excellence Lynn Hunsaker. To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. We aimed from the start to align every work group with customers’ priorities, engage every group in improving CX efficiency and effectiveness, and embed customer-fo

CXM 71

CXM CX Sports Customer Experience Management 71

ClientSuccess

OCTOBER 25, 2022

As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. .

Innovation 74

Innovation Sales 74

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Intercom

OCTOBER 25, 2022

At Intercom, we believe customer service is changing fundamentally, and we’re building a product that fits the landscape of modern support. This means reimagining the way things have always been done, and reshaping familiar support tools to suit a world where every business is an online business. That’s exactly what we aimed to do with our new tickets product – taking a new perspective on the long-established ticketing system.

Start-ups 59

Start-ups Customer Service Customer Experience 59

Zendesk

OCTOBER 25, 2022

Fintechs have quickly emerged as major players in the global financial services industry. In 2021, venture capitalists nearly tripled their investment in online-only banks from the year before—to the tune of $133 billion. But with inflation, rising interest rates, and economic uncertainties facing the world today, even the most well-funded fintechs need to find a clear path to acquiring—and keeping—customers.

CX 52

CX Start-ups Education Finance 52

MyCustomer Experience

OCTOBER 25, 2022

As net zero initiatives around the world begin to gain traction and governments roll out plans to reduce carbon emissions, modern consumers. 25th Oct 2022. By Alex Buckley General Manager EMEA & APAC.

Government 52

Government CX 52

SugarCRM

OCTOBER 25, 2022

With Fall in full swing, SugarClub and the people behind the scenes have been working hard to make sure this season is a memorable one for its users! We are here to deliver great content, so stay tuned to hear new topics, engage with other fellow users, and find new ways to make the most of your Sugar experience! See how easy it is to let the platform do the work.

CRM 26

CRM Education Innovation Sales 26

Shep Hyken

OCTOBER 25, 2022

Achieving Balance Between AI and Human Experience. How to Leverage AI to Reduce Customer Experience Gaps. Shep Hyken interviews Gadi Shamia, CEO and co-founder of? Replicant , a leader in Contact Center Automation. He shares how contact centers can automate the most common customer service calls and empower human agents to focus on empathy and more complex customer issues.

Contact Center 11

Contact Center AI Customer Service Technology 11

Totango

OCTOBER 25, 2022

Your customer success team structure forms the organizational backbone supporting your CS strategy. A well-designed structure can help you streamline your operations for greater efficiency to deliver your customers better results. In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean by customer success and CS team structure.

Sales 93

Sales Customer Satisfaction Start-ups CRM 93

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail