CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones – Interview with Jack Springman
Adrian Swinscoe
SEPTEMBER 20, 2022
Today’s interview is with Jack Springman, a former Associate Director of Optima Partners, customer experience provocateur and new author. After a year-long battle with cancer, Jack […]. The post CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones – Interview with Jack Springman first appeared on Adrian Swinscoe.
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