Zendesk

MAY 20, 2022

It was fabulous to return to the stage, both digital and actual, for our flagship event. We kicked off Zendesk Relate 2022 on May 11 with a live keynote streamed from the beautiful San Francisco Museum of Modern Art, followed by the first of three digital broadcasts. It truly was a global event, with registrants from more than 170 countries. Here are a few highlights—and if we missed you, the good news is that all the content is still available to watch on-demand, at your own pace.

Start-ups 98

Start-ups Sales Engineering CRM 98

Zonka Feedback

MAY 20, 2022

Do you often create surveys and wonder how to make them effective? Do you want to have a good response rate on your surveys to get real customer insights and improve your business accordingly? Well, launching effective customer surveys and getting constructive feedback is an essential part of any business to make the right business decisions at the right time.

Customer Survey 98

Customer Survey Construction 98

Comm100

MAY 20, 2022

Customer service expectations have never been higher. Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly.

Customer Satisfaction 72

Customer Satisfaction Sales Education Compliance 72

Shep Hyken

MAY 20, 2022

This week, we feature an article by Simona Benetinová, content manager at Nicereply , a company that helps organizations, of all sizes, provide outstanding customer service. She writes about customer loyalty and why your team should care about your brand’s Net Promoter Score. Remember the last time when you bought a new phone, trainers, or cosmetics?

NPS 69

NPS Net Promoter Score Customer Service Customer Loyalty 69

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Zendesk

MAY 20, 2022

Between the physical realities of COVID-19 and rapidly evolving consumer expectations, the Financial Services market has been forced to rethink the customer experience. Many firms are rushing to get to 100-percent digital and personalize each interaction—the numbers make it easy to see why: 80% of touchpoints with financial institutions are now on digital channels. 73% of customers say they’ll switch companies after one lousy service experience. 42% of consumers “get annoyed” when content isn’t

Touchpoint 52

Touchpoint Customer Experience 52

SugarCRM

MAY 20, 2022

SugarCRM recently launched the Sugar Sell Editions , a simplification of our growing solution portfolio for Sales Automation in the cloud. With it came the dawning of Sell Premier, the flagship CRM solution for businesses with more complex sales scenarios and/or mid-to-large or global sales organizations. While we’ve shared capabilities matrixes and guides to the editions , this top-of-the-line CRM solution deserves its own moment in the spotlight.

CRM 26

CRM Sales Data Entry Omnichannel 26