Wed.Sep 15, 2021

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Nine call center initiatives to consider

Callminer

Read how top call center initiatives can boost team morale and foster a sense of achievement among your call center agents, improve call center efficiency, and more.

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Kevin Maney on designing your own category

Intercom, Inc.

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. And one of the biggest advocates behind the movement is author, columnist, and advisor Kevin Maney. As a tech journalist, Kevin has been witnessing the evolution of the tech industry for more than 20 years.

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Trending Sources

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Would Customers Pay to Do Business with You?

Shep Hyken

Think about this … what if you were to charge a customer just to talk to you about what you would sell them? Or, if you own a retail store, a fee to enter the store. What would you have to do for your customers to be willing to pay for the privilege of buying your products or services? I’m not suggesting that you should. This is just to get you thinking about how good you really are.

Retail 143
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CEO’s Who Are Demonstrating Customer Empathy in Action

Customer Think

Here is the leading indicator that your organisational culture is customer-centric, or moving rapidly towards customer centricity; your CEO is leaning into customer empathy. More than ‘talking the good CX talk’, these CEO’s are demonstrating the right behaviours; setting an example for their leadership teams and their workforce. They are demonstrating empathy in action.

CX 137
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The best ways to protect customer information in CX

Zendesk

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign.

CX 97
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Customer Support Funnels: An Essential Enterprise Guide on Developing One

Customer Think

A funnel is a business term generally used with regards to sales and marketing. Customers are made aware of your company, then marketed to, then eventually a sale is made. These are the initial stages of a customer’s journey, their conversion from a merely potential customer to an actual buyer. However, an alternative kind of […].

Sales 132

More Trending

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How Service Businesses Can Meet Post-Covid Customer Expectations

Customer Think

The tone of consumer behavior has shifted in the wake of Covid-19. Not only has it unearthed vulnerabilities in the global supply chain — causing frustration for consumers worldwide — it has changed the way consumers think about the products and services they purchase and book. In the field service industry, now more than ever, […].

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City of Moscow is a Service Leader

Service Quality Institute

Many people do not love their government. Too much bureaucracy, lack of speed, poor hours and often unfriendly people. Most large cities in the US are poorly managed. Most lack customer service. More concerned about politics than their customers, taxpayers and citizens. This is true in most large cities in the world. Moscow is light years ahead of New York, Los Angeles, San Francisco and Minneapolis.

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4 Elements of Modern Website Design You Need to Know About

Customer Think

Every business needs a website. No matter what industry you are in, a website can help you boost your visibility, gain more exposure, generate leads, and ultimately boost your sales for more profit. But that’s not it. There’s so much more a website can do to help your business become successful. For example, most customers […].

Sales 118
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City of Moscow is a Service Leader

Service Quality Institute

Many people do not love their government. Too much bureaucracy, lack of speed, poor hours and often unfriendly people. Most large cities in the US are poorly managed. Most lack customer service. More concerned about politics than their customers, taxpayers and citizens. This is true in most large cities in the world. Moscow is light years ahead of New York, Los Angeles, San Francisco and Minneapolis.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How to Use a Social Media Response Template (with Free Template Download)

Customer Think

Imagine this scenario: you’re a social media manager for a thriving software-as-a-service company. Your day starts normally, but by the time you get to work, you’ve heard the bad news: the network is down. None of your customers can access your servers, and nobody knows when everything will be back online. On top of all […].

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056: How to Capitalize on Revenge Spending

The DiJulius Group

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best way to capitalize on revenge spending. The last 18 months have built up a lot of demand and consumer savings are near record highs. However, customers are now pickier than ever about which companies they do business with. Learn how you can position. Read Full Article. The post 056: How to Capitalize on Revenge Spending appeared first on The DiJulius Group.

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Is Your Organizational Structure All Wrong?

Customer Think

Most entrepreneurs dream of developing the next great product and growing their company into a noteworthy enterprise brand. They have a business plan, and they have every box checked in terms of how they intend to build the business… except the structure. All too often the actual organizational structure of a company is formed accidentally, […].

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Customers are talking - but are brands listening?

MyCustomer Experience

CEvery business acknowledges the importance of customer experience (CX), and many will have a Voice of Customer (VoC) initiative to gather. 5th Oct 2021. By Shellie Vornhagen Chief Experience Officer at.

VOC 64
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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How to Leverage a Pre-Order Sales Strategy And Get More Sales

Customer Think

Are you launching a new product or business? You may be overlooking a highly beneficial sales technique: the pre-order sales strategy. The pre-order sales strategy is what helped Sony to sell 1.5 million Playstation 4 units before it even launched – testament to the power of such a sales plan. Pre-orders are a highly effective […].

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Is Your Marketing Damaging Your Customer Focus?

MyCustomer Experience

IWelcome to my second article in a series about assessing customer centricity in our global Customer Experience consultancy. All. 16th Sep 2021. By Colin Shaw Founder & CEO.

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Create Belonging | Customer Experience Excellence – The Airbnb Way

Customer Think

This is the first in a 5-post series. Before I dive in, please allow me to offer some context. Usually, each content series centers around a central theme. For example, my last series looked at research and tools to drive employee engagement.

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So you think you know about empathy? Think again

MyCustomer Experience

SHere are 16 great reasons why you should buy a ticket to the Ei Evolution Summit on 12th October. These global names have been brought. 20th Sep 2021. By Sandra Thompson Director - The Ei Evolution.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Sales Pipeline Radio, Episode 258: Q&A Tiffani Bova @Tiffani_Bova

Customer Think

By Matt Heinz, President of Heinz Marketing If you’re not already subscribed to Sales Pipeline Radio, or listening live every Thursday at 11:30 a.m Pacific on LinkedIn (also on demand) you can find the transcription and recording here on the blog every.

Sales 65
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How is Self-Service, for a Telecom Customer, Changing?

Knowmax

How is Self-Service, for a Telecom Customer, Changing?

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Front strengthens its customer communication hub with new functionality that brings actionable customer context into the inbox

Customer Think

New capabilities make it easier than ever before for organizations to deliver exceptional experiences to as many customers as possible.

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How Milwaukee County is getting DEI data right

Qualtrics

After declaring racism a public health crisis, Milwaukee County turned to Qualtrics® to support racial equity training evaluations, community partner capacity assessments, and engagement with vulnerable communities. In 2019, Wisconsin’s Milwaukee County became one of the first governments in the United States to declare racism a public health crisis.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Make the Hard Things Easy with Sugar

SugarCRM

With 64% of companies considering CRM technology to be either impactful , CRM has become critical as it empowers companies with a unified and clear customer view. It also allows everyone involved in business development efforts to know where a prospect stands in real-time. Last year’s pandemic only accelerated CRM demand significantly, as companies needed a new way to connect with clients in a digital age. .

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