Fri.May 26, 2023

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Customer Insights Shape Your Firm’s Growth Curve

ClearAction

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. This goes well beyond ratings and scores. It’s the comments and patterns that are pure gold.

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CAREing for your angry customers

RateMyService

Practical frameworks for transforming frustration into delight Things go wrong — it’s inevitable. Imagine this scenario: Sarah, a loyal customer of a popular online retailer, had a frustrating experience when her long-awaited package arrived damaged and incomplete. Frustrated and angry, she contacted the customer service department, hoping for a swift resolution.

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Increase Customer Satisfaction and Loyalty with the Four Categories of Value

Uplifting Service

[link] What matters most to your customers? This is question worth asking… but it’s also kind of a trick. That’s because your customers are all different… and they all value different things at different times. That’s why you need to consider how to add value in all four categories that matter to your customers. That means improving your product and your delivery systems, while also investing in a better service mindset and ongoing relationships with your customers.

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What’s Behind The GDPR Fine Against Meta

MyCustomer Experience

Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 billion.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Understand Types of Net Promoter Score (NPS) Surveys

SurveySensum

What is Net Promoter Score (NPS)? Types of Net Promoter Score (NPS) Transactional NPS (tNPS) Relationship NPS (rNPS) 4 key differences between tNPS and rNPS surveys Transactional NPS vs Relationship NPS – which one should you go for? Best Practices to conduct tNPS and rNPS surveys Employee NPS (eNPS) Conclusion Net Promoter Score (NPS) is one of the popular CX metrics in the business offering valuable insights to the businesses to measure customer loyalty and gauging the overall satisfaction

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Chat-Based Development Changes the Build vs Buy Equation

Customer Experience Matrix

The size of most markets is governed by a combination of supply and demand. Typically one or the other is limited: while there may be a bottomless appetite for chocolate, there is only so much cocoa in the world; conversely, while there is a near-infinite supply of Internet content, there are only so many hours available to consume it. The marketing technology industry has been a rare exception with few constraints on either factor.

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