Mon.Jun 27, 2022

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How can artificial intelligence help shape the future of collections?

Callminer

AI can play a vital role in the collections strategy. CallMiner’s Rick Britt, VP of AI, explore how at Credit Connects Online Collections Technology Think Tank on 7th July at 11:55am BST.

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A Great Example of WOW Customer Service

Shaun Belding

This is what WOW experiences are all about. This fantastic story about the actions of Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty. Shaun Belding | www.beldingtraining.com. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

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How Lululemon is rethinking customer loyalty

Steven Van Belleghem

No more data. This change does not just have to do with the evolved attitude of customers. The story is a lot bigger than that. You know I have written quite a lot about the next new blockchain-based internet, which is called Web3 and where data ownership is supposed to come back to the user. The consequence of that is that organizations will have to make sure that they earn, and re-earn the trust of users so that they will grant them access to their data.

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Look to the past to design the future call centre

MyCustomer Experience

LWhile there is some debate about who said: “Never make predictions, especially about the future”, the words certainly hold a cautionary. 6th Jul 2022. By Walroux Engelbrecht.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Are you listening to your customers?

RateMyService

This article was written by Rose Muthami , Customer Experience and Relations Manager at AAR insurance Kenya. Access the original article here. Our key takeaways from this thought piece: Surveys play a fundamental role in gathering information and insights but are reliant on asking the right questions at the right time. Real-time surveys (while the experience is still fresh in the customers’ minds) encourage better engagement and response rates than periodical surveys.

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NGDATA Acknowledged in Two Analyst Reports with RTIM & CAT Recognition

NGDATA

At NGDATA, we’re committed to helping organizations deliver end-to-end customer engagements that drive real value at every stage. As such, we’re thrilled to have also been acknowledged as a top vendor in The Forrester Wave™: Customer Analytics Technologies, Q2 2022. This marks the second time we’ve been identified by Forrester this year, after the independent research firm featured us in The.

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Are you listening to your customers?

RateMyService

This article was written by Rose Muthami , Customer Experience and Relations Manager at AAR insurance Kenya. Access the original article here. Our key takeaways from this thought piece: Surveys play a fundamental role in gathering information and insights but are reliant on asking the right questions at the right time. Real-time surveys (while the experience is still fresh in the customers’ minds) encourage better engagement and response rates than periodical surveys.

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6 ways for small and mid-sized retailers to improve customer experience

Zendesk

The pandemic rocked the retail world, and customer expectations are on the rise. It’s no surprise that small retailers are turning to technology to help them navigate the changing customer experience landscape. The key is finding a solution that makes things quicker and easier, both for customers and for employees. In this ebook, you’ll learn how small and mid-sized retailers are improving customer experience.

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Making the Case for an Intelligent Virtual Agent

DMG Consulting

Making the Case for an Intelligent Virtual Agent. June 27, 2022 By Donna Fluss. View this article on the publisher’s website. Self-service has become the preferred form of customer support for many consumers, so long as it works. So it should be simple for enterprises to give customers what they want, particularly because it’s also highly beneficial for employees and the bottom line.

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Fuel Growth Podcast: From Technology to Engaged Employees

SugarCRM

On this episode of the Fuel Growth podcast series, Rebecca Wettemann , CEO and Principal Analyst at Valoir , joins hosts Clint Oram , Co-Founder and Chief Strategic Officer, and Lizzy Overlund , Global Customer Experience Director at SugarCRM to share her firm focuses on the value of technology and the role it plays in both the customer and employee experience to facilitate growth and success.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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4 Customer Loyalty Books You Must Read in 2022

VOZIQ

Building a successful business boils down to having a loyal customer base. In today’s world, where the competition gets fierce by the minute, gathering a loyal customer base is a tricky feat to achieve. Here are our picks that are sure to help you fill the gaps in your understanding of customer loyalty and aid you in creating fruitful long-term relationships.

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Data privacy & the shift to a 'cookieless' world

MyCustomer Experience

D2022 marks four years since the General Data Protection Regulation came into effect in the UK, a move which handed organisations specific. 30th Jun 2022. By Sachiko Scheuing European Privacy Officer.

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4 Customer Loyalty Books You Must Read in 2022

VOZIQ

Building a successful business boils down to having a loyal customer base. In today’s world, where the competition gets fierce by the minute, gathering a loyal customer base is a tricky feat to achieve. Here are our picks that are sure to help you fill the gaps in your understanding of customer loyalty and aid you in creating fruitful long-term relationships.