Callminer
JUNE 7, 2021
Sentiment and emotion analysis enables businesses to keep track of how customers feel about products and services. This blog shares how these insights deepen customer relationships.
Futurelab
JUNE 7, 2021
Back in 2019, I shared an excerpt from my book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business , that outlines the various types of maps that you may encounter or use in your work to understand and redesign the customer experience. Tags: Annette Franz (Gleneicki) customer experience customer experience design empathy maps journey map Facebook Like.
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Aquire
JUNE 7, 2021
Content plays into almost every aspect of your marketing team’s work — your inbound marketing, social media, SEO, and lead nurturing strategy all rely on having great content your users love to engage with. That said, writing content that performs in search results is all well and good but it doesn’t necessarily drive users to your product.
Futurelab
JUNE 7, 2021
There are so many different customer experience roles these days that I wrote a post a few months ago called “ Customer [Insert Term Here]: What Do They All Mean? ” In the past, I’ve written a few times about the difference between customer experience and customer service. Tags: Annette Franz (Gleneicki) customer experience customer success productivity Facebook Like.
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Knowmax
JUNE 7, 2021
Top 5 benefits of having dynamic agent scripting in call center.
Customer Service Training
JUNE 7, 2021
This website is great and has really helped me a lot.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Uniphore
JUNE 7, 2021
Sometimes, the key to success isn’t having all the answers, but asking the right questions. One of the most hyped new trends in the contact center is agent assist software. With increased interaction complexity and the adoption of work from home processes, agents have a lot on their plates right now. An agent assist solution could make a world of difference — improving agent performance and preventing burnout.
Zendesk
JUNE 7, 2021
Not every quarantine trend has had a long shelf life—if you abandoned your sourdough starter eons ago, you’re not alone. But when it comes to customer service, some habits born out of the pandemic are here to stay. The Zendesk Customer Experience Trends Report 2021 found that 64 percent of customers started using a new support channel last year. Among them, 73 percent say they plan to continue using that channel this year and beyond.
SugarCRM
JUNE 7, 2021
“An exceptional company is the one that gets all the little details right. And the people out on the front line, they know when things are not going right, and they know when things need to be improved. And if you listen to them, you can soon improve all of those things which turns an average company into an exceptional company.” – Richard Branson.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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