Mon.Aug 08, 2022

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25 ways to earn customer loyalty

Callminer

Organizations need to support customers and provide an exceptional omnichannel customer experience across every stage of their journey. This blog explores 25 ways to do that and earn customer loyalty.

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The Best Ted Lasso Clip / The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics

The DiJulius Group

The Journey to Insatiable Curiosity About Controversial Issues When I was younger, I only wanted to spend time socially with people having the same common interests as I had, customer service and baseball. Not very broad. I wasn’t trying to avoid difficult topics, per se. I just hated the thought of spending even a few. Read Full Article. The post The Best Ted Lasso Clip / The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics appeared first on The DiJulius

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The simplest, undeniable truth about CX success

MyCustomer Experience

TI am going to make this a short article. Because any truth that is too long and complex is suspiciously hiding something. A recent Wall. 8th Aug 2022.

CX 105
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What is a Chatbot and How Do Customer Service Teams Use Them?

Comm100

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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10 Steps To Give Feedback to Your Designer Effectively

Zonka Feedback

A designer's work impacts a business in several ways.

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CX job vacancy of the week: Turn2us

MyCustomer Experience

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 9th Aug 2022. By Rhys Fisher Staff Writer.

CX 52

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Brand management tips for the metaverse

MyCustomer Experience

BThe metaverse is a vast collection of platforms, social networks, video games, and virtual worlds where citizen-consumers can interact in. 5th Sep 2022. By Pavel Soukenik Executive Director, Digital Content and.

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Benefits of in-house data storage

Provide Support

The post Benefits of in-house data storage appeared first on Provide Support Blog.

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3 Emerging Qualitative Insight Trends to Watch

MyCustomer Experience

3Insight experts across the industry are watching to discover what innovations arise in the next few years that will expand the reach, 8th Aug 2022. By Chris Martin Chief Marketing Officer.

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10 Steps To Give Feedback to Your Graphic Designer

Zonka Feedback

A designer's work impacts a business in several ways.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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5 Top Customer Service Articles of the Week 8-8-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. (CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefro

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How to Create a Workplace Safety Quiz

ProProfs

Did you know that workplace safety issues are among the biggest causes of premature death? . In fact, work-related accidents and diseases result in an estimated 2.78 million deaths yearly , far exceeding the combined toll of road accidents, war, and violence! . While organizations try to create the safest work environments, their efforts amount to nothing if the employees aren’t aware of their part in creating a safe work culture. .

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Having trouble with JSPs nee QBRs? Try this meeting framework instead

Waypoint Group

Would you like to meet with your key stakeholders in the account on a regular cadence to align on perceptions, future, and priorities? These business reviews are variously called JSPs, QBRs, or EBRs, but face a common set of issues: – Difficult to schedule as the customer feels they are a waste and even ghosts the requester. – People don’t show up. – The wrong agenda focused on the vendor’s plans and not on the customer’s situation/needs. – CS folks send post-meeting sati

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