Sun.Aug 08, 2021

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Driving Software Adoption through Customer Success: 6 Ways to Improve Customer Engagement

Totango

Driving software adoption through customer success in the 2020s is a precision business. In the same way that access to large quantities of accurate data enabled drug companies to produce a vaccine record time, making people resistant to the effects of COVID, data has enabled customer success teams to delight customers and pandemic proof their organizations.

NPS 118
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Surprise! Survey Respondents Don’t Always Tell the Truth

Customer Think

"People don't think how they feel, they don't say what they think, and they don't do what they say." David Ogilvy, Founder of Ogilvy & Mather Research surveys have become a prominent feature of the B2B marketing landscape in recent years. T.

B2B 84
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Leveraging eSignatures for Contract Signing

Lightico

Many people are hesitant to sign contracts electronically. They feel that because the signature is electronic, then it must not be legal. This is simply not true! When eSignatures for contract signing are used, they can act as legally binding documents in a court of law just as if they were signed on paper. Digital contracts have many advantages over those on paper contracts: you don’t need ink and you never run out of room to make changes or corrections to your agreement.

Legal 52
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Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions

CommBox

The healthcare industry experienced immense and rapid change due to the impact of Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Healthcare organizations had to find effective ways to improve their communication with their patients and accelerated the adoption of digital healthcare technologi

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Regulatory Complaints Are Needlessly Painful: How Banks Can Prevent Them

Lightico

There are a wide variety of issues and disputes that can arise between banks and financial institutions and their customers. Efficiently resolving these banking disputes before they flare up is critical for banks to protect these customer relationships and their long-term loyalty. But inevitably, there will be scenarios where a customer has escalated an unresolve issue up to the bank’s Office of the President or as high as they can take it from within — and if the process is full of friction and

NPS 52
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Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions

CommBox

The healthcare industry experienced immense changes in terms of digital health due to Covid-19. During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. Healthcare organizations had to find effective ways to improve their communication with their patients and accelerated the adoption of digital healthcare technologies. .