Kate Nasser

AUGUST 22, 2021

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale. The post Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills appeared first on KateNasser.com.

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Customer Service CX Contact Center Customer Experience 126

ProProfs

AUGUST 22, 2021

Remember as kids, when we used to read comics, how exciting it was to take quizzes that told us which superhero we were the most like? . We’d go on answering one question after another and ultimately reach the quiz outcome, then run around to boast about it. Well, the curiosity to find out more about ourselves still exists in the digital age with online quizzes.

Sports 52

Sports Gaming Transportation Legal 52

The Customer Service Blog

AUGUST 22, 2021

The use of apps and websites for ordering food and drinks has become common during the pandemic. But the Information Commissioner's Office (ICO) says that customers do have a choice over whether to share information, and they should think carefully about handing over personal data when using mobile phones to place an order in pubs and restaurants. According to Suzanne Gordon, Director of Data Protection at the ICO: "It's too easy to upload an app and straight away put your name, email address, p

Legal 52

Legal Hospitality Hospitality Technology 52

ProProfs

AUGUST 22, 2021

Many companies place so much emphasis on hard skills that it seems soft skills are playing second fiddle to the former. No doubt, job-specific technical knowledge & skills are necessary and form a core part of employees’ functioning, but that doesn’t mean that soft skills are overlooked. Soft skills play a decisive role in one’s career. They are significant from the perspective of developing and sustaining strong and positive interpersonal relationships in the workplace.

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Construction Innovation Compliance 52

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