Mon.Dec 20, 2021

article thumbnail

CRM systems are not designed with users, and particularly sales users, in mind – Interview with Justin Vaillancourt of Dooly

Adrian Swinscoe

Today’s interview is with Justin Vaillancourt is the Chief Technology Officer and co-founder of Dooly, a CRM automation software provider that is making the use of […]. The post CRM systems are not designed with users, and particularly sales users, in mind – Interview with Justin Vaillancourt of Dooly first appeared on Adrian Swinscoe.

CRM 190
article thumbnail

Reducing Attrition in BPO Customer Service

Uniphore

Target the root cause of turnover in outsourced service centers with technology that empowers. Employee turnover is a major pain point for business process outsourcers, with attrition rates often at 30% or higher. At the same time, BPO employees are needed now more than ever. With more customers engaging with businesses remotely, contact centers are scrambling to find new ways to attract, empower and retain top talent.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Zonka Feedback wins 13 awards in the G2 Winter 2022 Reports ??

Zonka Feedback

The G2 Winter 2022 Reports are out — and we're ecstatic to share that Zonka Feedback has won 13 awards (including Momentum Leader, High Performers, and Users Love Us) for multiple categories in this quarter, outperforming our previous quarter record when we won 11 awards from G2. ?? ?? ??.

98
article thumbnail

New Data Shows Why Mobile App Investments Are Failing Insurers & Brokers

Lightico

Ordering take-out from your favorite sushi restaurant? Getting in those last-minute holiday gift orders? Scanning flight and hotel deals for a much needed weekend getaway? Chances are you’re doing all of this from the one device you use the most – your mobile smartphone. And today, that’s also how you look for the best insurance options for you. 85% of Americans today own a smartphone , and a whopping 57% of us spend 5 hours or more on them each day.

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Technology is not a Disruptor, but a Powerful Customer-First Strategy is!

C3Centricity

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. So what is disrupting business as usual? It’s the customer, especially in industries that are not customer-centric. It was Marco Pacheco , Executive Director at JP Morgan who first inspired me to talk more about this aspect of a customer-first strategy, when he shared the slide on the right on LinkedIn a few years

article thumbnail

5 Top Customer Service Articles of the Week 12-20-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. (Martech Series) Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to

More Trending

article thumbnail

How to Stay On Top of Your Company’s Shipments

cxservice360

The shipping process is an essential component to the success of any stable company. The process is on set when an order is placed by the client and ends when the product is received safe and sound. Every stage in the shipping process, from managing customer data to packaging and transportation, is of the utmost. Read more. The post How to Stay On Top of Your Company’s Shipments appeared first on CXService360 - Customer Service Articles, Stories and more.

article thumbnail

Chatbots For Business: How To Automate Communication With Customers

CommBox

Since 2020, especially during the pandemic, chatbots have been gaining popularity not only among large companies such as Okko, Porsche, or Burger King but also among small businesses. But not all small businesses understand how to create an effective chatbot for their niche that will bring in customers and bring them to the sale. Also, there is still a belief among entrepreneurs that to create a chatbot they need to invest a lot of money and hire a programmer.

article thumbnail

The top customer experience statistics of 2021

CX Network

A look back at the top industry trends in the mission to build customer loyalty.

article thumbnail

DIY knowledge base for handling customer calls with ease

Knowmax

DIY knowledge base for handling customer calls with ease.

52
article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.