Wed.Feb 17, 2021

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How to be a Zero Risk Company

The DiJulius Group

5 Quick Tips to Help you Make Price Irrelevant 1) Customer Service Feature Story It is easy to have excellent customer service when everything is humming along. Which typically happens during your slowest times. Perfect world circumstances are rare and the exception. You can count on human error, call-offs, customers being late, technology breakdowns, Read Full Article.

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The future of AI and what Customer Experience leaders can learn from it

Steven Van Belleghem

The killer applications. When it comes to killer applications in AI, Jonathan seemed most enthusiastic about what he called revolutionary “behind the scenes” applications in the industrial world. He gave the impressive but almost invisible (to the public) example of quality control for French fries, where these extremely fast scanning AI systems spot and cut away black spots on fries.

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The hottest CX trends for retailers are anything but trendy

Zendesk

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Barely a year later, the annual conference was entirely virtual, your parents knew what “Zoom fatigue” was, and the Javits was a Covid-19 vaccination center. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

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033: The Secret Behind How Chick-fil-a Gets Their Young Workforce to Deliver World-Class Customer Service Consistently

The DiJulius Group

Chief Revolution Officer and best-selling author John DiJulius speaks with Ryan Magnon, Senior Principal Operations Lead at Chick-fil-A Corporate. From quality officer in the Air Force to Vice President of Quality for the luxury hotel brand Capella Hotels & Resorts to Senior Member of the American Society for Quality, Ryan knows service excellence in and.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Chapter 4: Customer Journey Mapping Workshop

SurveySensum

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . Click here to listen to this insightful conversation on Spotify! ?. This workshop is divided into three parts.

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Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Zendesk

When COVID-19 first swept Scotland in early 2020, like everywhere else, it left a wake of confusion and devastation. A nationwide lockdown put people out of work, creating and deepening pockets of vulnerability. Edinburgh chef and gastronomy student Lewis MacLachlan watched in sorrow as the hospitality industry was hobbled overnight, putting thousands of people out of work.

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Is Peak Martech Approaching At Last?

Customer Experience Matrix

Contrary to popular belief, forecasting is easy: tomorrow is nearly always like today. What’s hard is predicting when something will change: a snowstorm, stock market crash, or disruptive technology. Of course, predicting change is also where forecasting is most useful. In marketing technology, we’ve seen a long succession of sunny days. Every year, the number of systems grows, fed by a proliferation of channels, declining development costs, and easily available funding.

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Operationalizing agile at Deluxe Corp

Qualtrics

Too often product teams equate agility with speed. They forget that agility also requires situational intelligence and adaptability. As a result, methodologies and cultures built around DevOps and ‘speed’ tend to move organizations in one direction quickly but not necessarily the right direction. It’s like having a dragster for a curvy road, all that horsepower but almost no ability to turn.

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How the Atlanta Hawks bet on experience — and safely opened Georgia’s largest voting precinct

Qualtrics

Originally published on Forbes.com. Almost one year has passed since the sports world went dark overnight as a result of the COVID-19 pandemic — and everybody is still adapting. The NBA is no exception, despite successfully concluding their 2019-20 season in a bubble environment at Disney World in Orlando and launching the 2020-21 season in December.

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