Sun.Jan 16, 2022

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Top 12 2022 B2B Marketing Trends to Watch

Customer Think

By Matt Heinz, President of Heinz Marketing If you missed my LinkedIn series last month, here’s a recap of all twelve B2B marketing trends, investments and focus areas I expect to see from CMOs and teams in the new year. In Summary: Change.

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People Skills Technique to Be Less Blunt Still Honest | #PeopleSkills #Bluntness

Kate Nasser

Use this people skills technique from Kate Nasser, The People Skills Coach™, Author, Leading Morale, to use less bluntness & still be honest. Important in leadership, teamwork, sales, employee engagement, leading morale, and yes in your personal life too! The post People Skills Technique to Be Less Blunt Still Honest | #PeopleSkills #Bluntness appeared first on KateNasser.com.

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Why Every Website Should Have a Blog

Customer Think

Maintaining a blog section on a website can take a lot of time, energy, and effort. Something that small business owners barely can afford. To do it well, businesses have to think about how to create a good content strategy, research which keywords to include to rank better, craft engaging posts, and, most importantly, publish […].

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Doing Customer Service Right in 2022 and Beyond

Doing CX Right

Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too. The post Doing Customer Service Right in 2022 and Beyond appeared first on Doing CX Right.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Don’t Leave Your Customers Stranded

Customer Think

I rarely post about bad customer experiences I myself have endured. On a professional level, I note what’s going on – and of course, what the company should be doing differently! – but on a personal level, I understand these kinds of things happen and.

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51 Amazing Chatbot Use Cases By Industry and Function

Aquire

There are many different chatbot use cases depending on how you want to use them. Chatbots are a great ally to the customer support team, promoters, data collectors, and so much more. If you’re wondering how your company can use these virtual assistants , check out the different use cases by business function and industry. Chatbot use cases for business.

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My Customer is So Annoying! How to Rationally Decide if the Time Has Come to Sack Them

Customer Think

Customer relationships have to be win-win. If they aren’t, it’s time to end it. However, it shouldn’t be a quick decision, nor should it happen in an email or text. There is a process, and today we will look at when and how you should sack a customer.