Conversation Agent

MARCH 26, 2022

Current systems don't take into account the energy in human systems. Systems need better thinking. Twenty years ago, I coined a term to talk about the effects of this situation: “energy vampires.” Time and time again, I've observed (and proven in business) that when things go bad, it's no so much because of “bad” energy. But it's often because energy doesn't circulate at all.

Technology 107

Technology Technology Customer Service 107

Bill Quiseng

MARCH 26, 2022

Happiest of birthdays to the greatest of the great hospitality leaders! I agree with Marriott International when they say that Mr. Marriott’s “impact on the hospitality industry is only exceeded by his kindness” On his birthday, I wanted to express my admiration and appreciation for the example Mr. Marriott gave me as a leader and how it has formed my management style.

Hospitality 78

Hospitality Hospitality Customer Service 78

Beyond Philosophy

MARCH 26, 2022

The gas pump is probably where it hurts the most right now. Standing there, watching the total spin by, climbing higher than you ever have seen it before brings home the acute pain of today’s inflation rate. Never mind that housing and health care have much higher cost increases over the past decades…that gas price per gallon is hard to take. Inflation has been rising steadily across the board for the past few months.

Customer Experience 15

Customer Experience Management Consulting CX Customer Relationship 15