CSAT.AI

NOVEMBER 23, 2022

It’s Thanksgiving week! Time for family get-togethers, big meals and Black Friday. You can help your agents feel valued. In a time where retaining quality employees is vital, remember to thank your customer service agents, now and all year round: Recognize that your agents want to enjoy the holidays too. Help them to do that. Be as considerate as possible with scheduling.

Customer Service 96

Customer Service Sentiment Analysis AI 96

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. 1.

Customer Service 83

Customer Service Omnichannel CRM Contact Center 83

Shep Hyken

NOVEMBER 23, 2022

Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. While I’ve thought a lot about this over the years, lately I have been trying to make it even simpler for people to understand. To do that, you must understand the three ways you can be amazing for your customers, including your internal customers, who are the people you work wi

Customer Expectations 69

Customer Expectations Customer Service Customer Experience 69

Zonka Feedback

NOVEMBER 23, 2022

When you think of creating or developing a product, there are several goals to achieve by you as a Product Manager and your product development team. Keeping these goals in mind, a Product Roadmap is created and implemented. These goals can be attracting new users, resolving users’ issues, fixing up bugs and defects in the product, making innovations and being the first to bring new and advanced features to the market, or creating anyhow a better version of the product.

Customer Feedback 52

Customer Feedback Innovation 52

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The Customer Service Blog

NOVEMBER 23, 2022

Now in its 22nd year, the European Contact Centre and Customer Service Awards are the longest-running and largest awards programme in the industry. The programme recognises organisations, teams and projects across Europe that are leading the way in delivering exceptional service to customers. These days, many business awards are just money-making scams, where the ‘winners’ are the organisations and individuals that pay for advertising in the awards programme, or expensive tables at the awards di

Customer Service 52

Customer Service Customer Satisfaction Customer Experience 52

MyCustomer Experience

NOVEMBER 23, 2022

It's seven years since Amazon launched its Echo smart speaker, introducing us all to Alexa and taking the virtual assistant mainstream. 23rd Nov 2022. By Stuart Dorman Chief Innovation Officer.

AI 52

AI Innovation 52

MyCustomer Experience

NOVEMBER 23, 2022

Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel ). 23rd Nov 2022. By Colin Shaw Founder & CEO.

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Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Start-ups 118

Start-ups Sales Government B2B 118

Hodusoft

NOVEMBER 23, 2022

What is Hosted IP-PBX: A Complete Guide. A hosted IP PBX, or hosted PBX phone system, is an advanced phone service offered over the internet. It allows businesses to place and receive calls over the Internet. The thing that differentiates Hosted IP PBX from on-premises IP PBX is that a Hosted PBX system is managed and maintained on your VoIP provider’s server.

Start-ups 52

Start-ups Business Growth Innovation Technology 52

TeamSupport

NOVEMBER 23, 2022

Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy?

Compliance 98

Compliance Business Services B2B Customer Experience 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail