Adrian Swinscoe
JUNE 16, 2025
Today’s interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service. We talk about some recent […] The post Voice still reigns in customer service – Interview with Nikola Mrkšić of PolyAI first appeared on Adrian Swinscoe.
Intercom, Inc.
JUNE 16, 2025
You satisfy your customers, but can you satisfy our curiosity? With Emily Bach, Customer Support Team Lead at Mangomint. Please tell us a little bit about your company and what you do there. I’m a Customer Support Team Lead at Mangomint – a SaaS company that supports businesses in the health and wellness industry. What word or phrase in customer service jargon should be retired?
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Help Scout
JUNE 16, 2025
Working in support doesn't come with a ton of big win moments. It's one customer at a time, but that doesn't mean there are moments to notice and appreciate. Here are some to get you started.
Callminer
JUNE 16, 2025
Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating seamless transitions for subsequent interactions.
Speaker: Joe Wroblewski, Sales Engineer Manager
Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te
Execs In The Know
JUNE 16, 2025
The best conferences leave you with more than insights. They leave you with memories. For many, the chance to explore a vibrant city becomes as important as the sessions themselves. Conferences are opportunities to step away from routine, reset perspectives, network with peers, and have some fun exploring places that spark fresh thinking. This September 17-19, the Customer Response Summit (CRS) invites you to do exactly that in San Diego, California.
InteractionMetrics
JUNE 16, 2025
We’ve completely updated our blog on how to avoid survey fatigue. The problem has only grown—but now we go deeper, showing: Why millions more surveys are being sent today than ever before How long, repetitive surveys drive customers away Why no-reply emails and lack of anonymity kill response rates Where incentives and better timing make a real difference When third-party surveys deliver more honest, actionable feedback If you’re seeing lower response rates or flat data, this post shows how to b
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