Futurelab
DECEMBER 13, 2020
Over the years, I’ve written a lot of posts about change and change management. In a post I wrote earlier this year about change and some of the learnings and takeaways from the pandemic and the business crisis that created, I noted that that we had/have a lot to learn. Tags: Annette Franz (Gleneicki) business change change management project management risk Facebook Like.
Customer Experience Matrix
DECEMBER 13, 2020
“Apophenia” – seeing patterns where none exist – is both occupational hazard and job requirement for an industry analyst. The CDP Institute Daily Newsletter provides a steady supply of grist for my pattern detection mill. But the selection of items for that newsletter isn’t random. I have a list of long-running stories that I follow, and keep an eye out for items that illuminate them.
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Futurelab
DECEMBER 13, 2020
Do you consider the candidate experience to be part of the employee experience? If not, you should. The employee experience begins well before the employee gets her badge and goes through orientation. The employee experience lifecycle is a long one, running through similar stages as the customer experience lifecycle. Tags: Annette Franz (Gleneicki) candidate experience employee experience employee expectation Facebook Like.
Confirmit
DECEMBER 13, 2020
Experts in brand, innovation, human-centered design, CX and EX, Sprout Strategy lead the way by combining behavioral economics and design thinking. In this video, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving. 2020 AIR Award winners in AIR Professionals and AIR Agency categories.
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Knowmax
DECEMBER 13, 2020
Think it, process it, nail it: your ultimate guide to process documentation.
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