Wed.Mar 10, 2021

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Strategies to avoid burnout and manage your workload

Intercom, Inc.

When you’re working in a fast-paced industry, it’s all too easy to reach burnout no matter what role you’re in. And when you work on multiple concurrent projects and across lots of teams, the risk of burnout isn’t just high, it can feel inevitable. Many individual contributors (such as researchers, visual designers, content strategists, data scientists) who work horizontally across teams can be viewed as an infinite resource.

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I want a bunch of Tesla driving, Peloton riding, Starbucks drinking, Apple using, lululemon wearing customers

The DiJulius Group

6 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story Q: What kind of customers do you want to attract? A: “I want a bunch of Tesla driving, Peloton riding, Starbucks drinking, Apple using, lululemon wearing customers.” Q: How do you attract them? A: “Not by running discounts; this type of. Read Full Article.

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Part 3: Three Ways to Achieve Success for Your Customers…and Your Bottom Line

TeamSupport

“ While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. The challenge is to gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances.” 1. That’s part of the definition of Customer Success as given to us by the Customer Success Association.

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CallCare gain ISO 27001 Certification

CallCare

At CallCare, we’re proud to be one of a select group of outsourced contact centre and customer service providers in the UK that are regulated and authorised by the International Organization for Standardisation (ISO). This accreditation demonstrates our commitment to working to the highest standards and it can give you even greater confidence in the services we provide.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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036: If You Don’t Grow The Team, You Can’t Grow The Business

The DiJulius Group

Chief Revolution Officer John DiJulius of the DiJulius Group brings back Arnie Malham, an experienced entrepreneur with a culture-first mindset. Arnie has had 3 successful business exits, has written a best-selling book on culture, and has delivered his sometimes-uncomfortable message on leadership to thousands of entrepreneurs. Arnie is an expert practitioner, and now speaker and.

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Human Brains and AI

SugarCRM

The human brain is a remarkable machine. Honed and refined over hundreds of millions of years, its architecture and functions still elude scientists and researchers today. Amongst the brain’s scale, power and programming it’s proven remarkably agile in keeping a weak, hairless biped alive amid changing conditions and endless threats. . Predators and Opportunity .

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Switching from live chat to messaging

Zendesk

If you’ve ever used live chat , you know how easy it is to get in touch with customer service reps. Happy customers are valuable customers, and businesses that can provide real-time customer service to solve problems have high customer satisfaction ratings. So if live chat seems to be working, why make the switch to messaging ? The answer is simple: messaging takes the best parts of live chat but upgrades them with modern features such as ongoing conversations, automation, and richer content for

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How to run an actionable customer segmentation analysis

Zendesk

If you’re working in customer service, then you know your customers better than anyone else at your organization — better than marketing, better than sales, and better than leadership. It’s kind of like having a superpower. Unfortunately, all too often companies fail to take advantage of their customer service team’s knowledge, and it goes to waste.

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How to provide better online customer support

Zendesk

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. We also know based on the Customer Experience Trends Report 2021 that 65 percent of customers want to buy from companies that offer quick and easy online transactions. 65% of customers want to buy from companies that offer quick and easy online transactions