Inside Customer Service
JUNE 2, 2022
There's a good chance you and your colleagues have had a tortured conversation about customer service surveys. What type of survey is best? How many questions should it include? Are the scores all fair? That last one is a doozy. Executives worry whether a customer upset about a defective product will “unfairly” give the customer service team a low score on its post-transaction survey.
Intercom
JUNE 2, 2022
From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. It’s all about having the right mindset, taking ownership of your abilities, and doing what’s in your power to drive positive experiences for customers. And for Elizabeth Dixon , even the smallest action can cause ripples that turn customers into loyal advocates.
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Beyond Philosophy
JUNE 2, 2022
How do you know if someone trusts you? Is it what they share with you? How do they spend their time with you? Is it the language they use when talking about you or what they do when you aren’t around? I would argue it’s all of the above. But, also, these things are true about people’s trust in your life or customers on your sales reports.
Lumoa
JUNE 2, 2022
There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services. Nevertheless, learning how to use customer feedback to drive action poses a significant challenge, especially for organizations that leverage multiple chann
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Fonolo
JUNE 2, 2022
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so it’s crucial to ensure you focus on inclusive agent engagement in your contact center. Though there is no doubt that the shift to remote work took a period of adjustment for some individuals, it quickly became clear that many folks benefited from these changes.
Zonka Feedback
JUNE 2, 2022
The job of a CX manager or professional is to create experiences that are aligned with customers’ expectations from the brand. And with over 2 billion people shopping online in 2021, digital experiences have become just as important.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
JUNE 2, 2022
To deliver a seamless customer experience, businesses need a conversational CRM that makes it easy to connect their systems so data and work automatically flow across them. Unfortunately, companies often have to choose between pre-built solutions that don’t fit their business and custom solutions that are expensive and time-consuming. Zendesk can meet you in the middle.
SugarCRM
JUNE 2, 2022
One of the effects of the Covid-19 outbreak has been accelerating manufacturers’ digital transformation initiatives. The pandemic has fundamentally changed how we work and live and has driven the accelerated adoption of digital channels such as eCommerce and social commerce across multiple industries. The manufacturing industry has pivoted its businesses to ride out the challenging environment.
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