Sun.Mar 20, 2022

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Is Your Company Product-Centric or Customer-Centric?

Futurelab

Today’s post includes an excerpt of a guide I wrote for GetFeedback in November 2020. The original guide can be found here , and a video excerpt can be found here. Tags: Annette Franz (Gleneicki) culture customer experience customer-centric product design Facebook Like. Linkedin Share Button. Tweet Widget.

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Is Traditional Selling Dead? Getting New Customers The Right Way

Doing CX Right

Sid Meadows, business coach, shares effective ways to lead and get new customers & contract renewals the right way. The post Is Traditional Selling Dead? Getting New Customers The Right Way appeared first on Doing CX Right.

CX 59
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The State of the CX Professional in 2022

Futurelab

I originally wrote today’s post for Momentive.ai. It appeared on their site on February 3, 2022. The COVID-19 pandemic has amplified existing customer expectations and created new and unexpected ones. Those changes drove GetFeedback to research 2,200 professionals in the United States and Europe. Their findings are presented in The 2022 State of CX Report.

CX 246
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The 10 Best Quotes of Peter Jones

The Customer Service Blog

If you are a fan of the BBC television series ‘Dragons' Den’, then you will certainly have heard of Peter Jones. Peter is the only ‘Dragon’ left on the TV programme from the original line-up when the programme began in 2005. Peter Jones CBE (born 18th March 1966) is a British entrepreneur, businessman, and reality television personality with business interests across a wide range of industry sectors.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Customer’s Dilemma: Acquisition vs. Retention

Futurelab

In last week’s post , I wrote about the acquisition versus retention “dilemma” from the marketer’s perspective. Obviously, there are two sides to every story, and the customer’s version is the most important side of this story. How this dilemma affects customers It’s no secret to customers that companies spend more time, effort, money, and other resources targeting new customers than on keeping existing customers.

Gaming 130
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CX in 2022: Employee Experience Is the Biggest Hurdle, and Getting Leadership Commitment Is Key

Futurelab

I originally wrote today’s post for Momentive.ai. It appeared on their site on January 25, 2022. Customer expectations were already changing before COVID-19, but the pandemic has amplified them and accelerated new expectations. These changes drove GetFeedback , the agile customer experience (CX) management solution by Momentive, to conduct research among 2,200 CX professionals worldwide.

CX 130

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Is Your Company Product-Centric or Customer-Centric?

Futurelab

Today’s post includes an excerpt of a guide I wrote for GetFeedback in November 2020. The original guide can be found here , and a video excerpt can be found here. Does this sound like your company’s leadership: When it comes to developing your product roadmap and prioritizing customer feedback, you’ve got a CEO who knows exactly what to build but with no consideration for customers and what problems they need to solve.

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The Customer’s Dilemma: Acquisition vs. Retention

Futurelab

In last week’s post , I wrote about the acquisition versus retention “dilemma” from the marketer’s perspective. Obviously, there are two sides to every story, and the customer’s version is the most important side of this story. How this dilemma affects customers Tags: Annette Franz (Gleneicki) customer experience customer retention marketing Facebook Like.

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CX in 2022: Employee Experience Is the Biggest Hurdle, and Getting Leadership Commitment Is Key

Futurelab

I originally wrote today’s post for Momentive.ai. It appeared on their site on January 25, 2022. Customer expectations were already changing before COVID-19, but the pandemic has amplified them and accelerated new expectations. Tags: Annette Franz (Gleneicki) employee experience employee retention growth leadership customer experience customer retention customer-centric Facebook Like.