Adrian Swinscoe

JANUARY 26, 2023

Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […] The post What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd first appeared on Adrian Swinscoe.

Innovation 190

Innovation 190

Customer Think

JANUARY 26, 2023

Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.

Contact Center 145

Contact Center CX Customer Service Customer Experience 145

Fonolo

JANUARY 26, 2023

If you’ve been following the CX and contact center industries over the past few years, you know the landscape has drastically changed. The industry players are bigger and more intimidating, and the customers are more demanding. There’s so much industry news out there – where should you focus your attention? We asked nine influencers and leaders in the CX and contact center spaces to weigh in on the biggest trends for 2023.

Contact Center 126

Contact Center CX NPS Start-ups 126

Bill Quiseng

JANUARY 26, 2023

In hospitality, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.” Stephen Covey, the author of The 7 Habits of Highly Effective People, claims that success in any job is 20% knowledge and 80% interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills.

Hospitality 88

Hospitality Hospitality Education Retail 88

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Beyond Philosophy

JANUARY 26, 2023

It’s time for an update. A few years ago, we went over some of the essential questions for your clients. However, in reviewing that content, I realized I was in sore need of an update. Therefore, we will discuss the seven key strategic questions updated for the new year. Before we get started, you should know that typically, people don’t know the answer when I ask these questions, which is why I ask them.

Net Promoter Score 78

Net Promoter Score Artificial Intelligence Construction Manufacturing 78

CX Network

JANUARY 26, 2023

Discover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially

94

94

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment CX Innovation 52

Customer Think

JANUARY 26, 2023

Homo Economicus – the characterization of people as rationally guided wealth-maximizing missiles in their behavior — never really was more than a textbook stick figure characterization. This one-dimensional theoretical view, however, dominated economic and business thinking for the past century and remains strong even today.

CX 81

CX Customer Loyalty Customer Experience 81

SugarCRM

JANUARY 26, 2023

Being on the go doesn’t mean getting less done. Mobile technology, artificial intelligence, and other innovations have put an endless array of options at people’s fingertips. The global mobile application market is continually rising , as it was valued at $106.27 billion in 2018 and is expected to reach $407.31 billion by 2026. The CRM mobile market makes no exception, with a demand for mobile-based CRM accounts for nearly 27% of the global CRM market.

CRM 26

CRM Artificial Intelligence Sales Innovation 26

Customer Think

JANUARY 26, 2023

I was once fired from a Speaker’s Bureau for posing this question to the audience: Why aren’t you closing all the sales you deserve to close? “You’re too provocative! No one wants to hear from a disruptor!” was the reason. When speaking with a friend recently I referred to myself as a Breakthrough Disruptor.

Sales 64

Sales Innovation 64

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ProProfs

JANUARY 26, 2023

For educational or business purposes, conducting effective exams can be a pain. From ensuring your assessments are cheating-free to delivering them in a streamlined way, there’s a lot that goes into a successful examination. But with the excellent exam maker software available today, it’s no longer a hassle. Online exam tools let you conduct exams and tests in a secure, flexible, and time-efficient way, making them highly preferred over traditional, pen-and-paper-based assessments.

Education 52

Education Start-ups AI Close the Loop 52

Customer Think

JANUARY 26, 2023

Imagine thousands of shoppers flocking to your latest store opening, trying on outfits and making big purchases. And there is no actual store. This is what the retail industry is poised to capture with the help of fully immersive virtual reality, or the metaverse.

Retail 64

Retail Technology Technology Customer Experience 64

Zendesk

JANUARY 26, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Virtru Secure Share Virtru Secure Share (Support) helps you close support tickets faster by making it easier to securely exchange sensitive information with customers–without ever leaving Zendesk. Virtru Secure Share for Zendesk lets you share encrypted files of nearly any size and creates a safe space for your customers to submit confidential information to you, encrypted and linked directly to thei

Compliance 52

Compliance Education AI Construction 52

Customer Think

JANUARY 26, 2023

Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers.

Customer Service 59

Customer Service Customer Loyalty Customer Experience 59

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

Customer Think

JANUARY 26, 2023

This pioneering integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with human-friendly automated self-service

CX 49

CX 49