Adrian Swinscoe

JANUARY 26, 2023

Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […] The post What the heck is Relative Attractiveness and why it matters? Interview with Richard Hammond of Uncrowd first appeared on Adrian Swinscoe

Innovation 144

Innovation 144

Customer Think

JANUARY 26, 2023

Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.

Contact Center 144

Contact Center CX Customer Service Customer Experience 144

Bill Quiseng

JANUARY 26, 2023

In hospitality, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”

Hospitality 87

Hospitality Hospitality Education Retail 87

Customer Think

JANUARY 26, 2023

Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse News

CX 98

CX Customer Experience 98

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CX Network

JANUARY 26, 2023

Discover how augmented reality is helping the Minnesota Twins to engage fans like never before and how the brand is going to capitalize financially

CX 94

CX 94

Fonolo

JANUARY 26, 2023

If you’ve been following the CX and contact center industries over the past few years, you know the landscape has drastically changed. The industry players are bigger and more intimidating, and the customers are more demanding.

Contact Center 92

Contact Center NPS AI CX 92

Myra Golden Media

JANUARY 26, 2023

Those with strong emotional intelligence deliver bad news confidently, control calls easily, and prevent escalation. This is why I teach empathy, connection, and listening. Meet with me for a 45-minute discussion on how to coach your team to be more effective with soft skills.

Customer Experience 62

Customer Experience 62

Customer Think

JANUARY 26, 2023

Homo Economicus – the characterization of people as rationally guided wealth-maximizing missiles in their behavior — never really was more than a textbook stick figure characterization.

CX 80

CX Customer Loyalty Customer Experience 80

Beyond Philosophy

JANUARY 26, 2023

It’s time for an update. A few years ago, we went over some of the essential questions for your clients. However, in reviewing that content, I realized I was in sore need of an update. Therefore, we will discuss the seven key strategic questions updated for the new year.

Net Promoter Score 78

Net Promoter Score Artificial Intelligence Manufacturing Construction 78

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.

Start-ups

ProProfs

JANUARY 26, 2023

For educational or business purposes, conducting effective exams can be a pain. From ensuring your assessments are cheating-free to delivering them in a streamlined way, there’s a lot that goes into a successful examination.

Scorecard 52

Scorecard Education AI Close the Loop 52

Customer Think

JANUARY 26, 2023

I was once fired from a Speaker’s Bureau for posing this question to the audience: Why aren’t you closing all the sales you deserve to close? You’re too provocative! No one wants to hear from a disruptor!” was the reason.

Innovation 62

Innovation Sales 62

Zendesk

JANUARY 26, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Virtru Secure Share Virtru Secure Share (Support) helps you close support tickets faster by making it easier to securely exchange sensitive information with customers–without ever leaving Zendesk.

Compliance 52

Compliance Construction AI Education 52

Customer Think

JANUARY 26, 2023

Imagine thousands of shoppers flocking to your latest store opening, trying on outfits and making big purchases. And there is no actual store. This is what the retail industry is poised to capture with the help of fully immersive virtual reality, or the metaverse.

Retail 62

Retail Technology Technology Customer Experience 62

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Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment Innovation CX 52

Customer Think

JANUARY 26, 2023

Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers.

Customer Service 57

Customer Service Customer Loyalty Customer Experience 57

SugarCRM

JANUARY 26, 2023

Being on the go doesn’t mean getting less done. Mobile technology, artificial intelligence, and other innovations have put an endless array of options at people’s fingertips. The global mobile application market is continually rising , as it was valued at $106.27

CRM 26

CRM Artificial Intelligence Sales Innovation 26

Customer Think

JANUARY 26, 2023

This pioneering integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with human-friendly automated self-service News

CX 48

CX 48

Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting

In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.