Totango

JANUARY 1, 2021

Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020 was special… It was unlike anything we imagined 12 months ago. 2020 was a year of learning, new routines of working from home, remote learning, and most of all – a year of challenges. There were lots of new challenges that we all faced.During this year, we worked hard to continue to deliver a great experience and value for our customers and your users.

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Gaming Start-ups Innovation 65

Doing CX Right

JANUARY 1, 2021

Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics. The post How To Promote Your Ideas & Increase Adoption Through Non-Selling appeared first on Doing CX Right.

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Hodusoft

JANUARY 1, 2021

The Right Call Center Software Makes a Huge Difference. Agents contribute to the call center’s success. Even more important is the role the supervisor plays in performance improvements. It is not surprising that most or all call centers employ supervisors to monitor and manage call center agents and contribute to performance enhancements. Here, the importance of real-time analytics & reports in the call center software can make monitoring easier for supervisors and help them to help the agen

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ML Contact Center Artificial Intelligence AI 52

Doing CX Right

JANUARY 1, 2021

Stacy Sherman speaks on User Adoption Podcast to discuss how to do CX right and UX best practices. Listen to the episode and apply key lessons. The post How To Increase User Adoption & CX Best Practices appeared first on Doing CX Right.

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Doing CX Right

JANUARY 1, 2021

Stacy Sherman Joins Gary David's Customer Experience by Design podcast to discuss how to differentiating brands by doing CX right. The post Customer Experience By Design appeared first on Doing CX Right.

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Customer Experience CX 52

Doing CX Right

JANUARY 1, 2021

Sales is nothing like the image you have in your mind. It’s time to unselling. Tune in to learn how you can be more effective at promoting your ideas or yourself. The post How To Sell Effectively in 2021 appeared first on Doing CX Right.

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