Intercom, Inc.

FEBRUARY 16, 2021

Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before? Let’s be honest: creativity is a nebulous landscape. With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines betw

Start-ups 283

Start-ups Transportation Innovation Technology 283

Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. We’re expecting many more exciting innovations in the next few months. Contact Center Trends 2021. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

Zendesk

FEBRUARY 16, 2021

It seems like everyone is talking about the customer these days, but it hasn’t always been a top priority. Long viewed as a cost center by many businesses, customer service has been thrust into the spotlight during the pandemic. With so much uncertainty in the air, we are reaching out to businesses for help more than ever before. Meanwhile, customer support agents are finally being recognized as critical enablers, helping us navigate cancelled flights, delayed shipments, and other emotionally-fr

Retail 98

Retail Touchpoint Customer Expectations Start-ups 98

Hodusoft

FEBRUARY 16, 2021

WhatsApp is the most prominent social media channel that is being used by billions of people throughout the world, across 150+ countries. People use this channel as a messaging app to communicate with other people. Through this channel, we can share messages, files, photos, videos, etc. Due to the growing popularity of WhatsApp among a large number of people, several businesses are considering using it for business purposes.

Social Media 52

Social Media Contact Center Omnichannel Business Management 52

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Zendesk

FEBRUARY 16, 2021

Last year changed consumer behaviors and sped up businesses’ transition into a digital-first world. Stuck at home, consumers increasingly turned to online solutions—think: digital banking, on-demand food and grocery delivery apps, online shopping, telehealth, and more. Businesses had to up their game. Flexible and personalized digital customer experiences became more important than ever before.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. The guest experience is the cumulative effect of every interaction your guests have with you.

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

1 to 1

FEBRUARY 16, 2021

Customers like options. They want to choose how to customize their products, services, and even the channels in which they interact with brands. To keep up, companies are scrambling to enable more customer experience channels for sales and service. But simply turning on channels or technology isn’t enough. To offer customer experiences that are truly effortless, companies must develop a deep understanding of their customers’ unique journeys; successful ones then will use that knowledge to orches

Contact Center 26

Contact Center Omnichannel Finance CX 26

SugarCRM

FEBRUARY 16, 2021

Subscription opportunities usually involve several calls, meetings, reminders, and time, but Sugar Sell ’s Renewals Console can help your sales representatives follow through with all their renewal opportunities, contributing to higher levels of customer satisfaction and ROI. Keep reading below to find out how the Renewals Console will help your sales reps to master the sales process, especially for subscription-based businesses.

Sales 26

Sales CX Customer Satisfaction Start-ups 26