The Belding Group
NOVEMBER 15, 2022
Too often we expect our teams to grow and flourish, but we don’t provide them with the conditions they need to succeed – things such as good working conditions, adequate training or a meaningful support system. Shaun Belding | www.shaunbelding.com.
Shaun Belding
NOVEMBER 15, 2022
It gives your customers greater confidence with the second person, and to establish that their needs are not just important to you, but to everybody in the organization. Here's an example of how it might work in a telephone conversation where you are connecting a customer to somebody in a different department: Shaun Belding | www.beldingtraining.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 15, 2022
Ah, performance reviews. They’re a staple of almost every workplace, and call centers are no exception. In fact, these engagements are an essential part of running a successful customer service operation. Why? Agent performance directly impacts the caller’s experience. If your agents aren’t satisfied in their daily work, or they’re not doing their job properly, it can spell disaster down the road.
Shaun Belding
NOVEMBER 15, 2022
Imagination and Connection go Hand-in-Hand The recipe for building relationships has probably never been stated more succinctly or elegantly than by Dale Carnegie. One of his most famous quotes from “How to Win Friends & Influence People” is: “You can make more friends in two months by becoming interested in other people than you […].
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
NOVEMBER 15, 2022
To be able to talk about success, it is crucial to first comprehend what the term entails. As of right now, digital transformation is the phrase of choice. Now, before we get into how to achieve success in digital transformation, let’s first discuss what digital transformation is. Digital Transformation Digital transformation is happening more quickly […].
Comm100
NOVEMBER 15, 2022
There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the issue is complex or urgent. However, this number is ever decreasing, and CCaaS providers that are only offering phone support, even alongside email, are restricting their growth and profitability.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
ClientSuccess
NOVEMBER 15, 2022
Customer success managers have their work cut out for them when it comes to retaining and growing customers. It takes a lot of hard work to draw customers into your company in the first place, so you must work to keep those customers more than satisfied once they decide to work with you. One way to ensure your customers stay with you is to add a personal touch to customer success.
Customer Think
NOVEMBER 15, 2022
Learn some of the key components of qualitative research questions + 5 examples When we think about research questions, we think of two main types: qualitative and quantitative. Where quantitive questions measure data, metrics, numbers, the “what”, and the quantifiable aspects of our inquiry, qualitative data explore the “why” and “how” of the matter.
Callminer
NOVEMBER 15, 2022
CallMiner's VP of Product Management, Bruce McMahon, talks about highlights from his LISTEN 2022 keynote, including recent innovations and future investments.
Customer Think
NOVEMBER 15, 2022
TCN’s latest enhancements to its Voice Analytics tools allow contact center managers to analyze operational performance and make more informed business decisions.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Comm100
NOVEMBER 15, 2022
The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase. However, although this presents great opportunities to stand out from the crowd, it also poses great challenges.
Hodusoft
NOVEMBER 15, 2022
Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. For businesses, this has opened up a world of possibilities, which were initially incredibly challenging to manage. Streamlining business operations, especially customer service with the right technological aid has become imperative to keep up with the current industry standards.
Zendesk
NOVEMBER 15, 2022
Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly. When it comes to shopping, a customer walks into a store and expects an item to be waiting for them on the shelf or immediately available through buy online, pickup in-store (BOPIS). What does this mean for retailers that want to stay ahead of consumer trends?
Shep Hyken
NOVEMBER 15, 2022
Creating a Good Customer Offboarding Experience . How Companies Can Provide Outstanding CX From Sign-Up to Cancellation . Shep Hyken interviews Tony Sternberg, CEO and co-founder at ProsperStack , a platform that helps companies reduce customer churn and increase their lifetime value. He shares how companies can differentiate themselves by providing an excellent customer experience from the beginning to the end of their journey. . .
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
NOVEMBER 15, 2022
Demand Acceleration Platform Makes Convergence of ABM and Demand Strategies More Powerful.
Comm100
NOVEMBER 15, 2022
It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the student experience and outcomes. 60% of students agree that technologies introduced since Covid-19 have improved their learning and grades. However, on the other hand, IT departments must now juggle an ever-growing digital infrastructure and the security issues that come along with this.
SugarCRM
NOVEMBER 15, 2022
On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with the Chief Marketing Officer turned Chief Strategy Officer of iSolvedHCM , James Norwood. James has more than three decades of experience in enterprise software with a background in everything from product strategy and development to sales and marketing to brand creation and differentiation—all of which have helped him to culminate an unparalleled understanding of what it takes to drive growth in the so
Comm100
NOVEMBER 15, 2022
As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As today’s consumers increasingly prefer to get support digitally, organizations are meeting these expectations by offering a range of digital customer service channels, from live chat and chatbots to SMS.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Expert insights. Personalized for you.
162 
Let's personalize your content