CX Accelerator
NOVEMBER 11, 2022
Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill.
Customer Think
NOVEMBER 11, 2022
I’ve come to the realization recently after seeing several demos of various CCaaS (Contact Center as a Service) platforms that there’s a flaw in the whole selling process. And I don’t think it’s the fault of the fine sales folks or even the software vendors they represent. During the course of the demo, they show […].
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Zonka Feedback
NOVEMBER 11, 2022
Customer Service Agents are the face of a company when it comes to addressing customer concerns. The interactions between a customer and agent can be a defining moment in whether the business will be successful or not. When it comes to providing a great customer experience, your Customer Service agents need to put in that extra effort that can shape your customers' perspective towards building up loyalty.
Fonolo
NOVEMBER 11, 2022
Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Last year was no exception. . READ THE FULL GUIDE: Contact Center Trends 2023. (It doesn't cost a cent, we promise!).
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ClearAction
NOVEMBER 11, 2022
Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In the best of times and the hardest of times, gratitude is your key to rising above norms. In this holiday season, we’re reminded to ponder the good, express and celebrate thankfulness, and give gifts to convey appreciation for our relationships. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), we’re reminded again.
Doing CX Right
NOVEMBER 11, 2022
Rick Bonds, a successful corporate business leader, talks about company values & beliefs, why fun needs to be intentional, and tactics you can do that link to better customer experiences. The post Creating Fun In The Workplace For Better Customer Experience appeared first on Doing CX Right.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
NOVEMBER 11, 2022
As Matt Dixon (of Challenger Sale and Challenger Customer fame) points out in his latest book “The Jolt Effect”, B2B salespeople have been preconditioned by most of the established sales methodologies to focus on cultivating their customer’s fear of mi.
The Customer Service Blog
NOVEMBER 11, 2022
The finalists have just been announced for the 2022 UK Customer Satisfaction Awards - the country’s most prestigious award scheme in the field of customer service and customer satisfaction. The Awards are run by The Institute of Customer Service and the Awards Ceremony will be held on 7th March 2023 at the Hilton Hotel, Park Lane, London. The Awards recognise organisations and individuals that have implemented successful customer service strategies.
Customer Think
NOVEMBER 11, 2022
Introduction Marketers will invent new ways to connect with their target audiences in the modern business world. Handing out business cards is a low-cost way to attract clients’ attention. The cards include contact information. Clients or customers can quickly access important contact information. However, for today’s businesses, providing details is not the only purpose of […].
SurveySensum
NOVEMBER 11, 2022
The right way to launch an NPS program – with SurveySensum. NPS is more than just a number! . It gives you opportunities for improvements, reduces customer churn, boosts loyalty, gauges customer happiness, and does a lot more. . While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process. .
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
NOVEMBER 11, 2022
Anybody who’s read much of what I have to say about Customer insights and Voice of the Customer (VoC) knows I’m quite critical of legacy KPIs like CSAT and NPS. Part of that, naturally, is my inherent wiseass contrarian nature, sure. That s.
Customer Think
NOVEMBER 11, 2022
Do executives and CEOs truly understand the problems customers are facing? Do they have a problem solver whose first job is to look for and identify problems and then solve them within the company and outside, to internal and external people and entities? What should they be doing?
Customer Think
NOVEMBER 11, 2022
Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions and future promises of growth to a focus on the fundamentals of revenues and profits.The same dynamics are playing out in the minds.
Customer Think
NOVEMBER 11, 2022
For the longest time, my local Panera in Westboro Massachusetts was awful. Like phone company awful. And cable company awful. The problem was chronic. The half and half was always empty. The supplies of cup insulators and trays were n.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
NOVEMBER 11, 2022
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