Fonolo

JANUARY 21, 2021

Ready to level up your call center team this year? Improving agent performance can seem overwhelming at first, and you may find yourself wondering, “Where to start?” Don’t fret — these eight simple methods are all you need. With some hard work and a little luck, your team will be reaching new heights of operational efficiency ! Set your KPIs. You can’t change what you don’t measure.

Construction 176

Construction Contact Center Start-ups Customer Satisfaction 176

Hodusoft

JANUARY 21, 2021

An outbound call center makes outgoing calls to the customers. Generally used for making cold calls to potential customers, outbound call centers are mainly focused on customer and prospect outreach. Cold calls are made by the call center agents to reach out to a number of prospective customers and target them to close a sale or achieve a business goal.

Artificial Intelligence 105

Artificial Intelligence AI Machine Learning Technology 105

Zendesk

JANUARY 21, 2021

Customers want resolutions, and they want them yesterday. Your support teams are generally swamped with a variety of tasks ranging from simple service requests to major incidents that require immediate attention. That’s why KCS , knowledge-centered service, is a widely adopted approach to steer service processes in the right direction. 66% of adults feel that the most important thing a company can do to provide them with a good online customer experience: value their time.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Live chat has quickly become the most popular digital customer service channel for small businesses and large – and it shouldn’t come as a surprise.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Buyer Persona

JANUARY 21, 2021

The new year is almost one-month-old. In less than three weeks, the country has experienced a time like no other. Where the degree of uncertainty about our future has intensified. The chaos surrounding the vaccination rollouts and the political climate has altered the degree of hoped-for certainty. Such a turn of events has an impact. Particularly on B2B buyers today.

Outlook 87

Outlook B2B Sales 87

PeopleMetrics

JANUARY 21, 2021

Customer Journey Mapping: Which Touchpoints Really Matter? Customer journey mapping is an important part of measuring the customer experience, but getting started with this exercise can feel overwhelming. How do you create a customer journey map? What is a touchpoint in the customer journey? Which touchpoints should you include in your customer journey map?

Customer Journey Map 62

Customer Journey Map Touchpoint CXM CX 62

The DiJulius Group

JANUARY 21, 2021

In this world of what seems like recession, depression, and destruction all around us, if you truly look closely and dive deeper, we’re now in a time of greater possibilities. And it takes a revolutionary to see that! What Does It Take to be a Revolutionary? Never say or accept “I gave my best” Saying. Read Full Article. The post What It Takes to Be a Revolutionary appeared first on The DiJulius Group.

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Knowmax

JANUARY 21, 2021

How to strengthen internal communication using knowledge base.

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Qualtrics

JANUARY 21, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal chats with Julie Larson-Green, longtime Microsoft executive and Chief Experience Officer at Qualtrics, about her journey from rural Washington to the highest ranks of tech enterprises, how waiting tables led to a passion for UX, and why empathy is the key to her business success.

Gaming 26

Gaming Customer Service Customer Experience Technology 26

Qualtrics

JANUARY 21, 2021

Well-being is an essential part of the employee experience. Here’s how to support your people and meet their evolving needs in the year ahead. Read the report: Explore the trends shaping employee experience in 2021. Employees are more cognizant than ever of needing to manage their own well-being – a need fueled by the increased blend of work and life , managing feelings of pandemic-related isolation, and divisive political conversations.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Qualtrics

JANUARY 21, 2021

Boost your market research by using ranking questions correctly and find out what your customers love about your brand, service, or product. Ranking questions are an important asset in your survey designers’ toolbox, but they can be tricky to use effectively. Are you using this survey type correctly? What are ranking questions? Ranking questions are a survey question type aimed at getting respondents to order a list of answers into a ranked order, providing quantitative research data.

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