Sun.Mar 27, 2022

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9 Advantages of Using Customer Service ChatbotsĀ 

CommBox

Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. These are automated systems that allow companies to interact optimally with users. They completely changed the system of business communication and made it more convenient for both parties. More than 35% of users want chatbots to be used by as many companies as possible.

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Solving Customer Pain Points Through Research, Design and Innovation

Doing CX Right

Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors. The post Solving Customer Pain Points Through Research, Design and Innovation appeared first on Doing CX Right.