Callminer

SEPTEMBER 21, 2021

Keeping customers satisfied is more important to business success than ever before. Read this blog for 25 tips to increase customer satisfaction.

Customer Satisfaction 182

Customer Satisfaction 182

Customer Think

SEPTEMBER 21, 2021

Anyone who has traveled to a different country and didn’t speak the language knows the feelings of frustration and anxiety that come with that experience. Even fluent speakers who are experts in their fields can face bias if they have an accent. Somehow, as a society, we’ve correlated language skills with intelligence, when that’s far […].

Customer Experience 142

Customer Experience 142

Experience Investigators

SEPTEMBER 21, 2021

This article is sponsored by PayPal. ne·glect /n???lekt/. verb: fail to care for properly. noun: the state or fact of being uncared for. from Oxford Languages. Neglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must be through some negative action. But the most common type of customer neglect we see is simply the lack of attention paid to putting the customer first.

Education 135

Education Customer Journey Map Social Media Start-ups 135

Customer Think

SEPTEMBER 21, 2021

A couple of decades ago, I was speaking at B2B marketing and sales conferences on the topic of: Bridging the Marketing and Sales Gap. My subtitle was Marketing is from Mars and Sales is from Venus, which I paraphrased from the extremely popular book (at that time), Men are from Mars and Women are from […].

B2B 126

B2B Sales 126

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Help Scout

SEPTEMBER 21, 2021

The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Customer success teams often have a range of responsibilities, depending on the team’s age, the size of the company, and what type of product they are supporting.

Education 103

Education Sales Start-ups Customer Experience 103

Customer Think

SEPTEMBER 21, 2021

Do you want to grow your customer base through social media? And no, we’re not talking about paid ads to bring in traffic and engagement. Instead, you can leverage a clever marketing strategy where you offer free content to your audience in different ways. Let’s start by taking a look at why creating free content […].

Social Media 122

Social Media 122

Fonolo

SEPTEMBER 21, 2021

As a call center leader, you rely on your call center managers to ensure everything runs smoothly. But call center managers don’t have easy jobs — reviewing metrics, engaging employees, onboarding new talent, researching the latest call center technology , and keeping customers happy are only a few parts of a call center manager’s day. All companies have different methods for measuring call center performance, including productivity and efficacy of operations.

Contact Center 81

Contact Center Business Growth Customer Satisfaction Technology 81

Customer Think

SEPTEMBER 21, 2021

September 20, 2021. Add to rss feed. I think it’s safe t.

Customer Experience 136

Customer Experience Innovation Customer Loyalty 136

Intercom

SEPTEMBER 21, 2021

The support landscape has changed, making traditional, disconnected support tools no longer good enough. Learn how to future-proof your support tech stack with our new guide. It’s official: C-level executives have finally caught up with what savvy support leaders have long known – customer support is business-critical. But under the weight of outdated, disjointed tools, support teams have struggled to get off the repetitive query treadmill to provide the kind of personal, efficient support that

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Customer Think

SEPTEMBER 21, 2021

How many stakeholders are involved in the typical complex high-value B2B buying journey? It’s fair to say that the number is often larger than the average salesperson is aware of, let alone in close contact with.Various studies have put the average num.

B2B 81

B2B Sales 81

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

InteractionMetrics

SEPTEMBER 21, 2021

Is human connection a pillar of your brand? Are your people central to your company’s core values? If so, your customer service should be staffed by employees who know how to add a human touch. Otherwise, your customer service will undermine your message and leave customers feeling you’re conflicted and out of sync. What it Means to Have a Human Touch.

Customer Service 52

Customer Service AI Start-ups Sales 52

Customer Think

SEPTEMBER 21, 2021

A recent survey by the Boathouse Group, a marketing agency/consulting firm based in Boston, should serve as a wake-up call for B2B marketing leaders. The 2021 CMO Study was based on a survey of 150 Fortune 3000 CEO's from 13 industries. Survey respon.

B2B 78

B2B 78

Aquire

SEPTEMBER 21, 2021

Digital banking is quickly becoming the default way people interact with banks and financial institutions. Younger generations, especially, are very comfortable with doing their banking on their phone, and almost never see the inside of a branch. . But that has one major drawback: the digital banking system can easily become impersonal and hard to use.

Omnichannel 52

Omnichannel Gaming Technology Technology 52

Customer Think

SEPTEMBER 21, 2021

Insightly Service is a customer service and support ticketing product designed to work seamlessly across the business applications that companies are already using.

Customer Expectations 80

Customer Expectations Customer Service 80

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

MyCustomer Experience

SEPTEMBER 21, 2021

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 21st Sep 2021. By Neil Davey Managing editor.

CX 72

CX Customer Experience 72

Customer Think

SEPTEMBER 21, 2021

Have you ever attempted to complete a jigsaw puzzle when the entire puzzle is a solid color? You dump all the pieces on the table and say to yourself, WTF? Have you ever come to a strange intersection and the signs are pointing in every possible.

Sales 72

Sales 72

SugarCRM

SEPTEMBER 21, 2021

Did you know that in 2020, the world sent an average of 306 billion emails per day ? That number might be more than you imagined, but despite all that activity, you might not be surprised to hear that the average open rate for marketing emails is less than 25%. So what’s a marketer to do? What does it really take to craft an outstanding marketing email?

Start-ups 41

Start-ups B2B Sales Customer Experience 41

Customer Think

SEPTEMBER 21, 2021

Don’t let your organization fall victim to a cybersecurity attack. Stay ahead of cyberattacks before they happen. Incorporate these top 5 can’t-miss cybersecurity tips into your organizational cybersecurity awareness strategy. Top 5 cybersecurity awareness tips To increase cybersecurity awareness in your organization, follow these 13 tips. 1. Create a security culture Too often, organizations use […].

Technology 69

Technology Technology 69

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail

CX Network

SEPTEMBER 21, 2021

A guide to increasing customer engagement through ensuring consisten.

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Customer Think

SEPTEMBER 21, 2021

A thirty-second commercial for a commonly prescribed medication allocates ten seconds – a third of its airtime – for a voice-over listing potential side effects at rapid speed. The same product runs a print ad and leaves a third of the page for mandatory ISI – important safety information. Both marketing campaigns are complying with […].

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1 to 1

SEPTEMBER 21, 2021

Marketing and sales teams have traditionally had two separate objectives in most organizations: the marketing team works to get leads and fill the top of the funnel, while the sales team focuses on the bottom of the funnel and closing those leads. But these days, the old way of doing business doesn’t cut it. Customers are savvier, in more of a hurry, and increasingly want their interactions to be omnichannel.

Sales 26

Sales Contact Center Artificial Intelligence CRM 26

Customer Think

SEPTEMBER 21, 2021

Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions? Do you assume your history of similar topics topics gives you a more elevated understanding of […].

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Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

CX

Shep Hyken

SEPTEMBER 21, 2021

Creating the I’ll Be Back Experience. How to Get Your Customers to Come Back Again and Again. Shep Hyken talks about his new book I’ll Be Back: How to Get Customers to Come Back Again and Again. The book comes out on September 21, 2021. Top Takeaways: Questions like, “Are you happy with our service?” and “Would you be willing to recommend us?

Customer Service 26

Customer Service 26

Aquire

SEPTEMBER 21, 2021

There’s no getting away from it: digital transformation has changed the business landscape. Fail to embrace this change and there’s every chance customers will fail to embrace you. Although that may sound dramatic, the reality is that digital transformation has become a matter of survival. And, in a world getting more digital by the day, that only looks set to increase.

Artificial Intelligence 145

Artificial Intelligence Innovation Real Estate Start-ups 145

The Customer Service Blog

SEPTEMBER 21, 2021

The Customer Service Blog has just hit the amazing milestone of TWO HUNDRED THOUSAND readers! Official figures confirm that on 21st September 2021 we had 200,258 readers. This includes around 41,000 people in the UK and around 38,000 people in the USA. Since January 2021 we have acquired 50,000 new readers across Europe and in places further afield such as Indonesia (where we now have around 22,000 readers and Hong Kong (where we have 28,000 readers).

Social Media 10

Social Media Customer Service 10

Sprinklr

SEPTEMBER 21, 2021

Managing a million-dollar budget for ad spend is a big responsibility. You’re charged with producing campaigns economically and earning stellar results at the same time. What would your boss (or your client) say if you could increase ad performance by 20% — or even 30%? How would that jump in results revolutionize your advertising efforts? If you’re advertising on LinkedIn, that kind of improvement is within reach.

AI 79

AI Advertising/ Marketing Sales 79

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Retail

Qualtrics

SEPTEMBER 21, 2021

The employee and candidate experience at nearly every single organization across the world has changed since the beginning of 2020. Recruiting, onboarding in a digital space, supporting people in extended lockdowns or caregivers with responsibilities to homeschool their children, and now managing vaccination status in the workplace, many of us have had to adapt.

Customer Experience 29

Customer Experience 29