Inside Customer Service

NOVEMBER 4, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Small problems are easy to dismiss with a shrug. When a few more customers call, confused about how to use the latest software update, it's easy to shrug it off.

Start-ups 243

Start-ups 243

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human.

Start-ups 222

Start-ups B2B Customer Service 222

Fonolo

NOVEMBER 4, 2021

Over its first year, COVID-19 lockdowns and high case counts forced many offices to close. While this sparked big challenges for contact centers suddenly faced with overwhelming call volumes , it did have an unexpected silver lining around remote work. Soon, businesses realized they didn’t need to spend money on rent to operate with the right tools and infrastructure.

Technology 87

Technology Technology Contact Center Artificial Intelligence 87

Beyond Philosophy

NOVEMBER 4, 2021

Our podcast encourages listeners to tell us about problems that they would love some behavioral science or practical insights into helping them solve. We call it “I’m in a pickle,” and it is about solving real-world problems with the principles we discuss. I thought I would share a recent one we had come in here with you because many of you readers might have the same problem.

Start-ups 78

Start-ups Customer Experience CX Sales 78

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

MyCustomer Experience

NOVEMBER 4, 2021

WSocial media use takes up two hours and 22 minutes of the average person's day. Sadly, an increasing amount of this activity is. 17th Nov 2021. By A Hamilton.

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90

Kate Nasser

NOVEMBER 4, 2021

Customer Service Mindset: Be a key link in the chain of success. It's service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™. The post Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale appeared first on KateNasser.com.

Customer Service 78

Customer Service 78

The DiJulius Group

NOVEMBER 4, 2021

Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component. You can do this effectively by applying some gamification elements. These will not only dramatically increase the retention of your customer service training.

Customer Experience 59

Customer Experience Customer Service 59

LitmusWorld

NOVEMBER 4, 2021

RAI and LitmusWorld: Festive Shopping Index 2021 Festive Shopping Index shows an upward swing for 2021, increasing 14% from last year The Festive Shopping Index 2021 co-created by the Retailers Association of India and LitmusWorld Read more… RAI and LitmusWorld: Festive Shopping Index 2021 appeared on LitmusWorld.

Retail 52

Retail 52

Lightico

NOVEMBER 4, 2021

What happens when you take dramatically changing customer expectations spurred by emerging Insurtech challengers, major factors reshaping the Life and Annuity (L&A) market , and add the impact of the coronavirus pandemic? You get a new mobile-first insurance customer that expects to open up a policy or file a claim with their carrier or broker quickly, digitally, and as seamlessly as when they’re purchasing their favorite products on Amazon.

Sales 52

Sales Touchpoint Start-ups Customer Expectations 52

LitmusWorld

NOVEMBER 4, 2021

Festive Shopping Index shows an upward swing for 2021, increasing 14% from last year The Festive Shopping Index 2021 co-created by the Retailers Association of India and LitmusWorld showcases a relationship between improving conditions in Read more… Festive Shopping Index shows an upward swing for 2021, increasing 14% from last year appeared on LitmusWorld.

Retail 52

Retail CX 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

NOVEMBER 4, 2021

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey.

ML 52

ML AI CX 52

cxservice360

NOVEMBER 4, 2021

Customer service stories are great ways to showcase how various businesses all over the world go above and beyond to delight both customers and prospects. Consumers would usually not share stories about their experience with businesses unless it was downright terrible or extremely delightful. In this customer service story shared by Aaron Lassig, he shares.

Customer Service 52

Customer Service 52

CX Network

NOVEMBER 4, 2021

Recent research saw almost a third of CX and marketing professionals surveyed admit to reaching out to the wrong customer because of poor customer identity management.

CX 52

CX 52

MyCustomer Experience

NOVEMBER 4, 2021

WI Am Really Frustrated. Why Can't My Boss See the Need to Change? Our podcast encourages listeners to tell us about problems that they. 4th Nov 2021. By Colin Shaw Founder & CEO.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

SugarCRM

NOVEMBER 4, 2021

Times are changing, and you must keep up. People’s trust in advertising continuously decreases as they ask for innovation, more authenticity, and brand transparency than ever before. You’re not a product “pusher” anymore, but an insight provider as you add value through your marketing strategy by listening to your audience. Your target audience is informed, connected, and busy.

B2B 51

B2B Artificial Intelligence Education Start-ups 51

MyCustomer Experience

NOVEMBER 4, 2021

3From first impressions to ongoing support, employees play a pivotal role in building an atmosphere of trust, confidence, and loyalty among. 5th Nov 2021. By Sam Herzing Senior Strategy & Implementation Lead.

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Zendesk

NOVEMBER 4, 2021

??When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. “And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”.

CRM 52

CRM Social Media Outlook Sales 52

Lightico

NOVEMBER 4, 2021

Forms are a necessary evil for any business. They can be time-consuming to set up, they take away form of the convenience that customers may have had before signing up with your company , and more often than not, people fill out form fields incorrectly. But don’t worry! Form automation is here to save the day. In this blog post, we will discuss what form automation is and how it can help you make your forms simpler for both your customer and yourself.

Invoicing 52

Invoicing 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail

Qualtrics

NOVEMBER 4, 2021

OSHA has formally issued its COVID-19 vaccine and testing mandate. Here’s how organizations can comply while supporting the employee experience in the process. The Occupational Safety and Health Administration (OSHA) – the regulatory agency of the United States Department of Labor that sets and enforces workplace standards to ensure the safe and healthful working conditions of American workers – has announced its published COVID-19 vaccine and testing mandate for U.S. businesses with 100 employe

Government 49

Government Compliance Healthcare Start-ups 49