Inside Customer Service

MARCH 31, 2022

New hire training is under pressure. Executives want to shorten it. Training costs time and money. The faster new employees can get to work, the better. New employees want it to be longer. They complain about not getting enough support. Some quickly leave. I asked people on LinkedIn how long they thought new hire training should last, adding the caveat that I knew it was a trick question.

Customer Service 162

Customer Service Contact Center 162

Ameyo Callversations

MARCH 31, 2022

A successful business runs on many wheels. It might have high-quality products, affordable pricing, a top-notch marketing team, and more. Yet, it still might lose customers if it cannot provide a great experience to its users. Brands have evolved when it comes to attracting customers, but so have the customers. They are aware of their preferences and needs and open to exploring other options at the slightest inconvenience.

Customer Experience 122

Customer Experience Artificial Intelligence Omnichannel Social Media 122

Beyond Philosophy

MARCH 31, 2022

In the late 1970s, we had a 25 percent inflation rate. It was astronomical. Lately, in some of my experiences as a consumer, I feel a sense of Deja vu. Inflation is everywhere, from the gas pump to groceries to cars and real estate. Inflation is also problematic for businesses. It is frustrating as a brand trying to control an image with customers while feeling pressure to raise prices and cut costs.

Customer Experience 89

Customer Experience Real Estate Start-ups Contact Center 89

MyCustomer Experience

MARCH 31, 2022

Customer journey mapping is one of the core tools in the customer experience professional’s tool kit - and with good reason; they help. 8th Apr 2022 The 4 most common journey mapping activation gaps. By Michael Hinshaw Founder and President.

Customer Journey Map 64

Customer Journey Map Customer Experience 64

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DMG Consulting

MARCH 31, 2022

Give Customers What They Want: Great Self-Service. Donna Fluss. View this article on the publisher’s website. Delivering an outstanding customer experience (CX) is a top goal for companies, as it is an essential and measurable differentiator between otherwise commoditized products and services. Executives have known this for years and have started to make investments in their service organizations and contact centers to improve the CX, particularly if the investment has a quantifiable payb

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

SurveySensum

MARCH 31, 2022

“Companies that excel at the customer experience drive revenues 4% to 8% higher than those of their market. – Bain”. I recently bought a microwave from an eCommerce website. . Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product to your friends or acquaintances?’. I haven’t even unboxed it yet!

NPS 52

NPS Net Promoter Score Touchpoint Customer Loyalty 52

MyCustomer Experience

MARCH 31, 2022

CIf you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. The. 31st Mar 2022. By BlueOceanContactCenters.

Sports 52

Sports CX 52

Intercom, Inc.

MARCH 31, 2022

?. Last week, we introduced three brand-new products to help businesses drive customer engagement and growth. One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. Intercom Surveys was, curiously enough, the result of survey, one we had sent to our users to gather their feedback on one of our features.

Government 118

Government Start-ups Agriculture Technology 118

MyCustomer Experience

MARCH 31, 2022

CIf you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. The. 31st Mar 2022. By BlueOceanContactCenters.

Sports 52

Sports CX 52