Kate Nasser

FEBRUARY 6, 2022

These seemingly small people skills errors create big trouble. Alternatives from Kate Nasser, The People Skills Coach™, Author Leading Morale. The post Seemingly Small People Skills Errors That Create Big Trouble | #PeopleSkills appeared first on KateNasser.com.

Customer Service 108

Customer Service 108

Customer Think

FEBRUARY 6, 2022

Two years after a pandemic sent more consumers online than ever, 76 percent are now banking on their mobile devices and 82 percent use digital payments – it’s not clear their financial institutions are taking full advantage. According to a survey by FICO, while 86 percent of consumers report being satisfied with their banks, 34 […].

Technology 104

Technology Technology Customer Experience 104

Knowmax

FEBRUARY 6, 2022

The post 5 ways how decision trees elevate the customer experience in healthcare appeared first on Knowmax.

Healthcare 52

Healthcare Customer Experience CX Customer Service 52

VOZIQ

FEBRUARY 6, 2022

Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions. They set periodic sales targets, invest heavily in lead generation, acquire sophisticated marketing technologies, constantly evaluate sales-increasing offers, allocate necessary resources for sales operations

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

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