Callminer

JANUARY 16, 2023

Read this blog to understand why it’s important to measure customer attrition and take action to reduce and prevent customer churn.

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Customer Think

JANUARY 16, 2023

Email marketing is one of the most effective, low-cost marketing methods around. One study by Litmus found that every dollar spent on email generates $36 in return. Email marketing can scale up or down with little effort and doesn’t take much more than researching prospects to pull together an initial list. It’s also a simple […].

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ClientSuccess

JANUARY 16, 2023

Listening Vectors by Vecteezy. Providing exceptional customer success begins with listening to your customers. It’s essential to create an environment of trust and open communication, where customers feel heard, valued, and appreciated. As a customer service leader, it’s up to you to ensure that their valuable feedback is not only collected but acted upon.

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Social Media Customer Feedback Customer Experience Customer Service 64

Customer Think

JANUARY 16, 2023

TweetLinkedInShareEmail Each year, it seems there’s one topic that dominates marketing conversation, and 2023 is no exception. In recent weeks, AI technology, and in particular tools like ChatGPT and Midjourney, have forward-thinking marketers de.

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AI B2B Technology Technology 72

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

MyCustomer Experience

JANUARY 16, 2023

When emails were first introduced to the digital world, they revolutionized how the world started communicating for business and personal. 17th Jan 2023. By jenniwrights Marketing Director.

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Customer Think

JANUARY 16, 2023

There is no better time than the start of a new year to do some reflection on how to improve our effectiveness as a leader. There are a gazillion articles and videos about how to be a better leader and improve the efficacy of our leadership.

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Customer Think

JANUARY 16, 2023

Are you tired of feeling like you’re constantly falling short when it comes to meeting your customers’ expectations? This is something that many business leaders and professionals experience. It can be tough to keep up with all the different demands and preferences different customers have. As a business owner, it’s important to understand what your […].

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Customer Expectations Customer Loyalty Customer Experience 64

MyCustomer Experience

JANUARY 16, 2023

At the start of 2022, Synthesio deemed this year the “ year of AICI.” In many ways, this was true: we saw an increasing number of clients. 16th Jan 2023. By Aurore Legentil Marketing Manager.

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Customer Think

JANUARY 16, 2023

In a recession, businesses need to be resolute in cutting out waste and un productive expenditure. If you can’t eat it don’t grow it. If activities to do not demonstrably contribute to creating income, why are they being done? For small businesses, resources are more limited than in large companies so it is important that […].

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Uplifting Service

JANUARY 16, 2023

[link] Your customers want more. More service, more care, more authenticity, more connection. Do you know how to give it to them? The pandemic shook up a LOT of industries around the world. The best way to weather those changes – and those ahead of us?? Become better at giving your customers the service they want and need. The organizations who are skilled at taking good care of their customers are those who will thrive in an uncertain future.

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Hospitality Hospitality Construction Education 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

JANUARY 16, 2023

The end-to-end AI accelerator platform is equipped to accelerate data migrations and leverages AI/ML analytics to unlock the power of customer data.

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ML Retail AI 59

Shep Hyken

JANUARY 16, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Tomas M. Hult and Forrest Morgeson. (Harvard Business Publishing) Customer satisfaction is at its lowest point in the past two decades.

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Customer Service Customer Satisfaction Customer Loyalty Omnichannel 14