Fri.Jul 01, 2022

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5 Tips to Nail Internal Product Feedback

Zonka Feedback

You do your best to create and launch the best products, but you can’t predict whether your users will like them or not. And it is a long process where you first launch a product, market it, sell it, then come to know the shortcomings in the product through feedback, and then work on them.

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National Customer Service Week 2022

The Customer Service Blog

National Customer Service Week is a celebration of customer service, which takes place across the UK every year. This year, the week takes place from 3rd to 7th October 2022. It's a chance to reflect on how you serve your customers, how you recognise your team's achievements, and how you show your company's commitment to excellence in customer service.

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What aviation taught me about customer enablement

MyCustomer Experience

WIn 1979 I left school halfway through my A Levels to join a Commercial Pilot sponsored training scheme with the 3rd biggest UK commercial. 28th Jul 2022. By Stephen Hewett Global Partner.

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How Customer Loyalty Can Drive B2B SaaS Business Growth

Totango

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Navigating Airlines Travel Experience with the Metaverse

Shep Hyken

This week we feature an article by Prabhjinder Bedi, Chief Growth Officer at Tech Mahindra Business Process Services. He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel.

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How Different Industries Can Leverage WhatsApp Business To Improve Customer Experience

Ameyo Callversations

Customer experience has been one of the top priorities for brands ever since the concept’s inception. So naturally, delivering a seamless experience becomes crucial in differentiating a business from its competitors. To understand the customers’ perception of a business, nothing works better than a personal connection, and WhatsApp Business has been doing it effectively for brands across the globe.