Fonolo

DECEMBER 15, 2022

Call center leaders are always looking for ways to take their operations to the next level. But the question is: what does that next level look like for your business? That all depends on the goals your contact center sets. Success will look different for every organization. It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them.

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Zendesk

DECEMBER 15, 2022

A little over a year ago, the United States evacuated the last of its troops from Afghanistan—leaving behind millions of displaced Afghan people, including allies who served alongside the U.S. government, NGOs, and media organizations, in roles ranging from professionals and journalists to translators and security personnel. And while the U.S. has put programs in place to help Afghan refugees begin the journey to resettlement and permanent residence, the programs rely on an application and verif

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Beyond Philosophy

DECEMBER 15, 2022

Have you ever wondered why things go viral or, better yet, how you can make your #content gain millions of views and shares? If so, then you are in the right place because we are going to share the secrets of how to go viral on social media. Frame it Properly. So, let’s say we have a story we want customers to hear. We might send a press release to see if reporters will pick up the story.

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Helpt

DECEMBER 15, 2022

In 2022, great technical support is the backbone of your business. Sometimes it can be the first and only interaction that you have with customers, and the experience will dictate whether they come back for more. As a small business owner, you don’t have the time or resources to design and maintain an in-house support solution.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

SurveySensum

DECEMBER 15, 2022

SurveySensum: The right alternative to Qualtrics. Finally, a Qualtrics alternative that caters to your growth-stage business entirely. It is intuitive, engaging, feature-rich, and priced most reasonably. Why Qualtrics may be the wrong choice for your business? Qualtrics is one of the most popular CX software that helps users create surveys and generate insights based on their feedback.

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Zendesk

DECEMBER 15, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Bugpilot. Bugpilot (Support) helps customer support agents get all the details they need to understand the problems that end-users report. Bugpilot generates detailed technical bug reports without asking users for any details and makes it easy to access Bugpilot reports directly in Zendesk.

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CX Network

DECEMBER 15, 2022

TPG Telecom’s Gabrijela Juel shares her tips on how to prove investment returns to C-level executives.

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MyCustomer Experience

DECEMBER 15, 2022

Struggling to keep your employees engaged long term? You are not alone! , Many organizations struggle to keep employees engaged at work. In. 15th Dec 2022. By Riley Steinbach Partnerships Lead.

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Customer Think

DECEMBER 15, 2022

Majorel X addresses increasing client demand for an integrated approach to CX transformation.

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CX Network

DECEMBER 15, 2022

Here is CX Network’s pick of the top moments in customer experience management in 2022.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SugarCRM

DECEMBER 15, 2022

How customers view and interact with your brand is crucial in today’s marketplace. And considering that 86% of customers are willing to pay more for a better experience, companies need to focus on putting their best foot forward when creating touchpoints and interactions with customers along the buying journey. It’s best to remember that customer experience (CX) is more than just making sure they receive and like your product.

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Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. However, how VoC data is collected, analyzed, and acted upon has changed. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences.

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SugarCRM

DECEMBER 15, 2022

How customers view and interact with your brand is crucial in today’s marketplace. And considering that 86% of customers are willing to pay more for a better experience, companies need to focus on putting their best foot forward when creating touchpoints and interactions with customers along the buying journey. It’s best to remember that customer experience (CX) is more than just making sure they receive and like your product.

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The Customer Service Blog

DECEMBER 15, 2022

Many readers will already know that, in addition to editing The Customer Service Blog, I also do lecturing and training work in the areas of Business Studies, Management and Marketing. One area of business that has always fascinated me is the subject of pricing. It’s a subject that I lecture on at both undergraduate and postgraduate levels. So just how do companies decide what to charge for their products?

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer