Kerry Bodine

JANUARY 18, 2021

While my co-author Harley and I were prepping Outside In for publication back in the spring of 2012, I learned about the strange practice of soliciting “blurbs,” those pithy words of praise on a book’s back cover that tout the messages inside. There’s even a verb associated with this process — as in, “Would you consider blurbing our book?”. One of the people we reached out to with this request was a well-known author who I kind of idolized at the time.

Start-ups 90

Start-ups Customer Experience 90

SugarCRM

JANUARY 18, 2021

Artificial intelligence is an increasingly important part of process management and decision-making. Don’t worry; we’re not talking Skynet here—the machines aren’t taking over or making critical business decisions for you. However, they remove a lot of tedium from processes to free human minds for critical thinking, customer-facing tasks that build relationships, and creative problem solving that supports future growth.

Artificial Intelligence 49

Artificial Intelligence Machine Learning AI Entertainment 49

Knowmax

JANUARY 18, 2021

How to deploy decision trees at every customer touchpoint?

Touchpoint 52

Touchpoint 52

1 to 1

JANUARY 18, 2021

With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations. At NRF 2021: Retail’s Big Show , retailers and industry experts shared insights and predictions for which retail trends are likely to last even after the pandemic fades.

Retail 36

Retail Innovation Management Consulting Gaming 36

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Knowmax

JANUARY 18, 2021

4 best software documentation practices.

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JANUARY 18, 2021

As the COVID-19 pandemic drags on, prevention guidelines and restrictions can feel incredibly challenging. Eric Yaverbaum, CEO of Ericho Communications, knows firsthand what it is like to be stricken with the coronavirus while leading a company. He shared key insights and lessons for helping employees combat COVID-19 fatigue. The following is a lightly edited transcript of our conversation.

Outlook 26

Outlook Government Customer Experience 26