Doing CX Right
JULY 9, 2022
Claire Boscq- Scott, Global Customer Service guru and three-time author, explains why and how to do mystery shopping right. You'll learn best practices to improve your products and services and gain a real competitive advantage. The post Transforming Customer Experience Through Mystery Shopping appeared first on Doing CX Right.
DMG Consulting
JULY 9, 2022
Question : What is the CLOUD Act? Answer: The Clarifying Lawful Overseas Use of Data (CLOUD) Act was enacted by the US Department of Justice in March 2018 to assist foreign partners with serious crime investigation (e.g., terrorism, cybercrime, sexual exploitation of children, etc.). It became necessary due to increased requests for electronic information being held by US-based global vendors concerning individuals or entities located in other countries.
Beyond Philosophy
JULY 9, 2022
When I was still a lad, around 10, I brought home a school report that read, “Colin is the class clown.” I am still proud of that report card to this day. Humor is an essential part of life and, surprisingly enough, business. There are numerous ways to use humor to your advantage in your customer strategy. You might have heard the phrase, “Laughter is the best medicine.” That’s because it is.
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