Intercom, Inc.

MARCH 9, 2021

With customer expectations soaring higher than ever, how do you achieve fast, meaningful support, at scale? The world’s most customer-centric teams are turning to conversational, messenger-based support – and you can learn the proven strategies to do the same in our newly published Ultimate Guide to Conversational Support. Until recently, most support teams faced an impossible choice – stay personal with customers or get efficient as a team.

Customer Expectations 170

Customer Expectations Customer Experience 170

Heart of the Customer

MARCH 9, 2021

How would you respond if your deliberately behind-the-scenes customer experience efforts were suddenly thrust to the foreground? That’s the challenge Office Pride Commercial Cleaning Services’ CEO Todd Hopkins faced when COVID changed the way we all think about cleaning. I met Todd after customer service guru Shep Hyken recommended him in response to my call […].

Customer Service 174

Customer Service Customer Experience B2C Customer Relationship 174

Steven Van Belleghem

MARCH 9, 2021

What is Clubhouse? I loved the The Guardian ’s description of ClubHouse: “Part talkback radio, part conference call, part houseparty , Clubhouse is an audio-chat-based social networking app”. Users can listen in to conversations, interviews and discussions between interesting people on various topics – it is just like tuning in to a podcast but live and with an added layer of exclusivity.

Customer Experience 98

Customer Experience Event Planning Social Media 98

Hodusoft

MARCH 9, 2021

The automobile industry is unlike any other in the way it operates. Manufacturing depends on in-house production as well as procurement through OEMs and the operation itself may be decentralized. Further, sales do not take place directly to customers but do so through a network. Service and maintenance are crucial aspects addressed through dealers offering service as well as through third party services.

Manufacturing 52

Manufacturing Contact Center Retail Social Media 52

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Totango

MARCH 9, 2021

Do you have a favorite business? Perhaps a local restaurant where you’re greeted by name and immediately handed your beverage of choice. Or maybe there’s an online retailer who provides quick shipping and goes above and beyond to correct any issues. Or it might even be your trusty handyman who always makes himself available when the refrigerator breaks or the kids toss a ball through the kitchen window ( again ).

Net Promoter Score 65

Net Promoter Score Retail Start-ups Customer Retention 65

SugarCRM

MARCH 9, 2021

The ability to track, report, and influence the sales and marketing funnel is what sets apart proficient sales and marketing organizations from those with a strategy built on hope. The faster you can convert leads into paying customers, the more successful your business. Time is money, after all. That’s when sales velocity becomes your best friend. What is Sales Velocity?

Sales 34

Sales Social Media CRM Start-ups 34