Beyond Philosophy
MAY 28, 2021
Business relationships are a lot like customer relationships. They both involve buying decisions and loyalty—and emotions. However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships.
Totango
MAY 28, 2021
It’s been a little over a month since that enthusiastic new customer sailed through the onboarding phase. By now, they should be implementing your product into their daily workflow and enjoying the first signs of business value. Instead, your core metrics are telling you there’s something wrong. The customer’s usage rates are low. They’re not regularly accessing key features.
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The Customer Service Blog
MAY 28, 2021
New rules have been confirmed by the Financial Conduct Authority (FCA) which means that from January 2022, people renewing their home or motor insurance will pay no more than they would have done, if they had been a totally new customer. The FCA has been trying to change the rules to prevent ‘price walking’ for many years. This is the situation when insurance prices rise at each annual renewal, even though the level of risk has not changed.
CX Network
MAY 28, 2021
Learn how the right CX partner can aid in optimization of CX strategies by assisting the application of digital transformation, AI support, channel transformation and more.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
SugarCRM
MAY 28, 2021
The promise of a complete customer view (i.e. 360-degree view) sounds attractive with improved understanding, higher quality engagement, and increased sales. But is the reality living up to the promise, and is your CRM actually costing your business revenue? We would like to show you how to get an accurate customer picture and access the data you need, at the right time, in the right context. data-secret="vsldTtX54v" frameborder="0" scrolling="no" width="500" height="281">.
CX Network
MAY 28, 2021
Discover why mobile phone numbers are the most practical customer authentication method.
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