Doing CX Right

DECEMBER 4, 2021

Jeannie Walters explains the importance of a customer experience mission and how to "Create Fewer Ruined Days for Customers.”. The post Everyday Ways To Live Your CX Mission appeared first on Doing CX Right.

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Beyond Philosophy

DECEMBER 4, 2021

I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of the podcast, Janet explains that even though their customer comments are overwhelmingly positive, their Net Promoter Score ® (NPS) is not where they need it to be.

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Lightico

DECEMBER 4, 2021

There are many ways to launder money , but cryptocurrencies make it easier than ever. AML and KYC on crypto exchanges can be a way of fighting back against the problem. Quick Overview on AML and KYC. AML stands for Anti- Money Laundering and KYC is Know Your Customer. AML is about making sure that financial institutions identify their customers and know who they’re doing business with so they don’t get involved in money laundering or terrorist financing activities.

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Lightico

DECEMBER 4, 2021

Crypto AML is an emerging topic, but it doesn’t need to be difficult. A great way to get started is by implementing KYC processes for your crypto exchanges and wallets. But what exactly does this mean? How do you do it right? And will the process work for everyone? We’ll answer these questions, and more in our blog post about building a strong AML policy for crypto!

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Lightico

DECEMBER 4, 2021

Organizations change every day. Whether it is change in leadership, change in direction or change in culture, it is important to be ready for change at all times. That’s where change management comes into play. This blog post will cover the 4 steps to successful organizational change adoption so that you are always prepared! It is important to note upfront that change management as a discipline has evolved and matured over the past quarter of a century.

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