Sat.Dec 04, 2021

Everyday Ways To Live Your CX Mission

Doing CX Right

Jeannie Walters explains the importance of a customer experience mission and how to "Create Fewer Ruined Days for Customers.”. The post Everyday Ways To Live Your CX Mission appeared first on Doing CX Right. DoingCXRight®?

CX 83

Leveraging AML and KYC on Crypto Exchanges to Fight Money Laundering


There are many ways to launder money , but cryptocurrencies make it easier than ever. AML and KYC on crypto exchanges can be a way of fighting back against the problem. Quick Overview on AML and KYC. AML stands for Anti- Money Laundering and KYC is Know Your Customer.


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I am so Frustrated! Customers’ Comments Don’t Reflect the Score They Give Me. Why?

Beyond Philosophy

I love when listeners write in with their business problems. I don’t love that they have problems, but I love that they share them with us so we can all work through them together. In our latest submission for our “I’m in a Pickle” feature of the podcast, Janet explains that even though their customer comments are overwhelmingly positive, their Net Promoter Score ® (NPS) is not where they need it to be.

Building a Strong AML Policy for Crypto? You Need KYC on the Blockchain.


Crypto AML is an emerging topic, but it doesn’t need to be difficult. A great way to get started is by implementing KYC processes for your crypto exchanges and wallets. But what exactly does this mean? How do you do it right? And will the process work for everyone?

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

Change Management: 4 Steps to Successful Change Adoption in Organizations


Organizations change every day. Whether it is change in leadership, change in direction or change in culture, it is important to be ready for change at all times. That’s where change management comes into play.