Sat.May 22, 2021

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Why You Should Be Proactively Firing Customers Without Hesitation

Beyond Philosophy

In the early days of my career, I thought the customer was always right. The idea that one should fire a customer sometimes would have sounded like madness to me. However, as I have matured over the following four decades, I learned that sometimes the customer is not right. Sometimes they are really, really wrong, from how they abuse your systems to how they tax your resources to how they talk to employees.

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Understanding survey response rates

RateMyService

Use our new feature to help you understand response rates per survey. [link] You’ll notice a shiny, new ‘Show response rates’ button on the ‘Reviews, responses and service initiatives’ widget. Click it! A chart showing response rates will pop up. If you distribute feedback requests via SMS (bulk or interactive) , we can accurately track requests and response rates.