The DiJulius Group

DECEMBER 9, 2020

Before I share how to make 2021 your greatest year ever, let me first ask two questions: #1 What do Uber, Airbnb, Warby Parker, Venmo, & Square all have in common? All of these revolutionary companies started during the great recession between ’07-’09. #2 Why do so many companies and industries get. Read Full Article. The post How to Make 2021 Your Greatest Year by Weaponizing Adversity appeared first on The DiJulius Group.

Customer Service 128

Customer Service Customer Experience 128

Buyer Persona

DECEMBER 9, 2020

Over time, we can build assumptions about how things work. How things are supposed to be. Or we cement assumptions about what people think. Or how we expect people to behave. Oftentimes, we can create an over-reliance on past data and experiences to shape our assumptions about the present and the future. . Due to the COVID-19 pandemic , many organizations will need to ask these critical questions: .

Sales 128

Sales B2B 128

Steven Van Belleghem

DECEMBER 9, 2020

Foodmaker. Like a lot of restaurants, the pandemic had a devastating effect on Lieven Vanlommel’s healthy fastfood restaurant Foodmaker. The number of sold meals dropped from 100.000 to 10.000 and at the very beginning, they were looking at a loss of 1 million euros per week. But they turned the tide around with their brand new Vedge-bags concept: healthy mealboxes in several types and sizes that can be ordered online and delivered at home.

Customer Experience 98

Customer Experience Sports B2C Start-ups 98

Myra Golden Media

DECEMBER 9, 2020

I pulled out my Afro pick and fluffed out my curls to teach psychological priming in De-escalation Academy! My students learned how to nudge customers to accept their word as final with psychological word choice! Get your team enrolled in the next De-escalation Academy!

Customer Experience 71

Customer Experience 71

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The DiJulius Group

DECEMBER 9, 2020

Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can’t Live Without. In order to be the brand customers can’t live without, you need to focus on: Focus on Micro-Moments Avoid Empathy Fatigue Address the Relationship Deficit Train your employees on how to make an emotional connection in. Read Full Article.

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Qualtrics

DECEMBER 9, 2020

Other than patient satisfaction surveys , the healthcare industry hasn’t always been known for focusing on patient experience. But growing healthcare consumerism has highlighted the need for healthcare systems to ignite a strong patient experience culture – which naturally results in better business outcomes. We interviewed Cristobal Kripper, M.D., M.P.H., the chief patient experience officer at CHRISTUS Health.

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Healthcare Construction Innovation Technology 52

Qualtrics

DECEMBER 9, 2020

Belonging has emerged as the top employee experience driver linked to engagement and well-being. Learn how this new driver should influence your 2021 HR priorities. Get the report: Explore the trends shaping the employee experience in 2021. After a year of organizational disruption, physical separation, global health and environmental crises, a renewed call for racial justice, and divisive political rhetoric, what people want most is to be a part of something bigger than themselves.

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Intercom, Inc.

DECEMBER 9, 2020

When we think of corporate leadership, we instantly picture CEOs and executive teams, but the role played by boards is often glossed over and underappreciated. Last week, our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment, from the perspective not just of managing Intercom, but also from insights gleaned as a member of the board of Dropbox.

Start-ups 129

Start-ups Customer Relationship Technology Technology 129

Qualtrics

DECEMBER 9, 2020

Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the customer programs and journey mapping. As we look ahead, to remain competitive over the next decade businesses will realign their operations around XM by embedding these same CX capabilities across every core business pillar - customer, employee, product, and brand.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

TeamSupport

DECEMBER 9, 2020

In Part 1 of this series, we introduced ways that customer support can identify sales opportunities using ticket automation triggers in your TeamSupport B2B customer support solution. Ticket automation triggers allow you to set up multiple search parameters, identify certain keywords, and automatically take action, or multiple actions on a ticket, including sending alerts to specific team members when appropriate.

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B2B NPS Sales Customer Relationship 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Lumoa

DECEMBER 9, 2020

As every customer experience professional knows, surveys represent an invaluable tool for improving the customer experience , by understanding the strong and weak points about your business, and ultimately boosting revenues. Questions posed in surveys tend to take a range of different forms, with the most popular being multiple choice questions. However, although widely used, multiple choice questions alone are not always able to produce the helpful data you need to make smart business deci

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NPS Construction Start-ups Customer Feedback 83