Adrian Swinscoe
APRIL 22, 2022
At the end of Feb 2022, Accenture released a new research report called: End-to-Endless Customer Service. The research surveyed 2,030 service leaders, 13,327 B2C customers and […]. The post Why CMOs should invest in their customer service teams first appeared on Adrian Swinscoe.
Heart of the Customer
APRIL 22, 2022
Managing a B2B experience isn’t more or less difficult than managing a B2C experience. It’s just different…and more complex. The need to understand multiple levels of your clients drives that complexity and is critical to a successful B2B CX strategy. You have to analyze the journeys of decision-makers, influencers, and users, as well as how […].
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MyCustomer Experience
APRIL 22, 2022
YAlongside the COP26 Conference, many businesses communicated their green pledge and how much they are acting to protect the environment. 22nd Apr 2022. By Forrester Independent research and advisory firm.
Shep Hyken
APRIL 22, 2022
This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. According to Gallup, highly engaged teams are 21% more productive. What’s the connection between engagement and productivity and how do you achieve this nexus?
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MyCustomer Experience
APRIL 22, 2022
IFor any business with the smallest of toes dipped in the digital economy, identity is an issue that needs to be understood and accommodated. 17th May 2022. By Dario Betti.
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