Callminer

OCTOBER 6, 2021

Read this blog to learn key strategies for improving CSAT as part of your business performance improvement plans.

Customer Satisfaction 182

Customer Satisfaction 182

Shaun Belding

OCTOBER 6, 2021

I often think that, if chemistry was taught as haphazardly as customer service often is, there would be a lot more unintended explosions in the classroom. There is a huge amount of misinformation and misconceptions on the skills, behaviors and mindsets for creating outstanding customer service. Shaun Belding | www.beldingtraining.com. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

Customer Service 147

Customer Service 147

Myra Golden Media

OCTOBER 6, 2021

Oh, wow! Day 3 of Customer Service Week was fun! I shared ten super-energizers that are fantastic for Customer Service Week and beyond! If you missed the live event, no worries. We’ve got you covered with the replay below. Join us at 9am ET tomorrow live!

Customer Service 147

Customer Service Customer Experience 147

Intercom, Inc.

OCTOBER 6, 2021

When we started Inter-Amigos, Intercom’s employee resource group (ERG) for Latinx collegaues, this time last year, we had one common goal: create a space to explore our shared cultural background while elevating our voices across Intercom. “Why didn’t we call it Latino/a/x Heritage Month?” was one of the questions asked as we finalized the details of our Hispanic Heritage Month 2021 celebrations.

Start-ups 118

Start-ups Education 118

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Shep Hyken

OCTOBER 6, 2021

I was recently interviewed by Mario Martinez on his Modern Selling podcast. He shared a story about how he emailed the CEO of a company, and in an incredibly short amount of time, his phone rang, and you can guess who it was … the CEO. . In a state of shock, instead of launching into the reason for the complaint email , my friend asked him, “How are you?

Customer Service 141

Customer Service Customer Retention 141

Customer Think

OCTOBER 6, 2021

B2B CEOs, boards, investors and senior leadership teams typically squander tremendous earnings and growth opportunities by putting the cart before the horse in their views of customer experience-driven growth. This may be more prevalent among newer companies, but it’s generally universal. Your mindset about customer management overrides your values and mission statements.

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B2B Customer Experience 137

The DiJulius Group

OCTOBER 6, 2021

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the 6 steps in launching a successful customer service initiative that lasts. Every company is guilty of coming up with a bunch of great ideas and incredible initiatives in a meeting room only to have them eventually fizzle out and die. This leaves the management. Read Full Article.

Customer Service 87

Customer Service 87

Zonka Feedback

OCTOBER 6, 2021

Sending NPS Surveys at an appropriate time draws a positive impact on the quality and quantity of the responses you get.

NPS 98

NPS 98

Customer Think

OCTOBER 6, 2021

Experience ID uses conversational analytics, machine learning and journey orchestration to help organizations identify and close experience gaps in their business and identify new opportunities for growth.

Machine Learning 76

Machine Learning 76

Sprinklr

OCTOBER 6, 2021

A recent Forrester study found that 82% of firms said CX is a top priority, but only 46% feel they’re getting a comprehensive view of their customers. In today’s podcast I talk with Maxie Schmidt-Subramanian, VP and Principal Analyst at Forrester, about the journey to great CXM, and how to give your organization a competitive advantage. Watch the webinar, and download the full Forrester study here: [link].

CXM 69

CXM CX 69

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

CX Network

OCTOBER 6, 2021

Enhancing online and mobile experiences through channel integration, personalization and real time data.

CX 73

CX 73

Customer Think

OCTOBER 6, 2021

Updates build on DemandTools’ long-standing industry prowess to become the most integrated and adaptable data management platform on the market BOSTON, October 5, 2021 – Today Validity, the leading provider of data quality and email marketing success solutions, launched a V release of its flagship DemandTools product. The data quality powerhouse enables organizations to market, […].

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MyCustomer Experience

OCTOBER 6, 2021

NThis week marks National Customer Service Week in the UK , which has given business leaders in the technology world a chance to step back. 6th Oct 2021. By Guest Contributor.

Customer Service 52

Customer Service Technology Technology 52

The DiJulius Group

OCTOBER 6, 2021

Let’s face it, your employees have the choice right now to stay with you or to find a similar position for similar pay. A recent Forbes article revealed that in February 2021 the Achievers Workforce Institute found that 52% of employed adults were looking for a new job. Is anyone on your team currently part. Read Full Article. The post How to Increase Employee Engagement by Improving Internal Communication appeared first on The DiJulius Group.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

MattsenKumar

OCTOBER 6, 2021

In the growing digital and global era, more than 52% of internet users say obtaining information in their language is essential. According to statistics, almost 75% of the world’s population does not speak English. It is no surprise, then, that the most successful multinational companies have embraced content localization as a vital strategy for expanding into new markets throughout the world.

E-commerce 52

E-commerce Non-Profits Entertainment Engineering 52

Help Scout

OCTOBER 6, 2021

Customer service teams are a common point of attack in information security breaches. Here's how to reduce risk and build a security-conscious team.

Customer Service 58

Customer Service 58

MyCustomer Experience

OCTOBER 6, 2021

5Loyalty is one of the most overused phrases in business today. To most companies, it invariably means "customers give us all their money.". 7th Oct 2021. By Colin Shaw Founder & CEO.

Customer Loyalty 64

Customer Loyalty 64

CX Network

OCTOBER 6, 2021

Optimizing your digital presence with data, automation and design for the ultimate customer experience.

CX 52

CX Customer Experience 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail

Aquire

OCTOBER 6, 2021

Customer service vs. customer experience — is there really a difference? Despite the terms often being used interchangeably, there most certainly is. In a nutshell, customer service is just one part of the overall customer experience. Once you understand the differences between the two, it’s much easier to understand how they can work together to benefit your customers.

Customer Service 98

Customer Service Net Promoter Score Customer Experience Social Media 98

Waypoint Group

OCTOBER 6, 2021

Some things just cannot be automated. I recently had an awesome exchange on LinkedIn around some of the differences between B2C and B2B, with emphasis on the idea of “relationships.” B2C companies can’t really create relationships with their customers (in general) because the staffing costs would drive them about of business. B2B is different. Starting in the sales cycle we generally start moving away from the 1:Many marketing (except, perhaps targeted ABM) to thinking 1:1 / 1:Account to close t

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B2C B2B NPS Start-ups 49

Qualtrics

OCTOBER 6, 2021

We talked to experienced seller Travis Fleming who’s been on Amazon since 2014. Travis lives in Canada and currently makes a living copywriting. Travis always had an entrepreneurial spirit. Ever since college graduation he'd tried different business opportunities. Some worked while others didn’t, but he'd learned something from every venture he started.

Manufacturing 26

Manufacturing Start-ups Sales Construction 26

Qualtrics

OCTOBER 6, 2021

When it comes to making business decisions, in the past many organizations have taken an inside-out approach. They look to signals like growth metrics, competitive innovation, employee productivity, etc. to define their product, business, and people strategies. All too often, this inside-out approach leads to solutions that are disconnected from customers’ and employees’ needs.

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Social Media Machine Learning Touchpoint Healthcare 26

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

CX