Shep Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Talk of productivity, and we all have got something to share.

CX 112

CX Technology Technology Omnichannel 112

Zendesk

MAY 27, 2022

As a service-first company, we update our terms and policies on an annual basis, driven by customer feedback, evolving legal standards, and product updates. A summary of the key updates is below. If you would like more information about our legal terms, please visit our Agreements and Terms Website. If you would like more information about our privacy and security practices, please visit our Trust Center Website.

Legal 98

Legal Compliance Customer Feedback 98

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth.

Customer Acquisition 120

Customer Acquisition Customer Retention Sales Technology 120

Zendesk

MAY 27, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Bigblue. Bigblue (Support) is a fulfillment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solv

E-commerce 96

E-commerce Social Media Technology Technology 96

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

SurveySensum

MAY 27, 2022

Most companies crave for higher NPS score as it is considered to be one of the most-looked after business metrics out there. Executives push harder and harder to boost this one number and the team focuses on increasing it. But is it the ONE NUMBER that you need to grow? Is it sufficient in itself? Does the NPS score actually provide value? There are many similar questions discussed and debated over the years since NPS was founded. .

NPS 52

NPS Net Promoter Score VOC Social Media 52