The DiJulius Group

JUNE 14, 2021

The trusted connections one has built up over time are known as “social capital.” It acts as a human library of resources we can access anytime to gain or share information, knowledge, advice, and introductions. Social capital is a result of long-term, continuous relationship-building and one of the most powerful resources a person can have. Read Full Article.

Start-ups 145

Start-ups 145

Zendesk

JUNE 14, 2021

Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. They’re also looking to connect with brands through live chat on their web and mobile apps.

E-commerce 76

E-commerce Customer Service Manufacturing Healthcare 76

CX Network

JUNE 14, 2021

Qualtrics shares insights from its 2021 Global Consumer Trends report, and looks at how consumer trends have been affected by the Covid-19 pandemic, and what this means for the future.

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Zendesk

JUNE 14, 2021

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have shifted dramatically in 2020 due to the global pandemic. Not only have the types of goods purchased changed, but consumers have also rapidly adapted to a digital-first environment, where fast and seamless e-commerce experiences occur almost entirely online.

Retail 52

Retail E-commerce Omnichannel Customer Experience 52

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SugarCRM

JUNE 14, 2021

Regardless of the industry, or the size of the business, marketers are all in pursuit of the same goal: Lead generation. It’s a simple word for an increasingly complicated issue. In a marketplace where competition is intense and the pace accelerated, marketing teams need to be competitive on a growing range of channels and in the management and production of increasing quantities of data and content.

B2B 45

B2B Predictive Analytics Innovation CX 45

Zendesk

JUNE 14, 2021

Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design.

Customer Experience 52

Customer Experience Omnichannel CX Transportation 52